Customers sitting down to eat at Nando’s can usually rely on swift service.
British diners quickly developed an appetite for the restaurant chain’s peri-peri chicken following its entry onto the UK dining scene in 1992. It enjoyed rapid growth and now operates 286 outlets from Aberdeen to Southampton with several new sites opening every year.
Behind the scenes, however, things were moving at a considerably slower pace. The company’s success was putting a strain on its existing manual, labour-intensive back-office processes.
With 4000-6000 invoices alone to process every month, that’s a lot of paperwork and a lot of signatures. It became evident that the systems Nando’s had in place were no longer fit for purpose: they were crying out to be automated.
With the help of K2, Nando’s devised a number of workflows that revolutionised its invoicing and expenses systems. The new, automated processes mean invoicing and expenses can be processed much faster. Expenses are now settled in a week, and there are far fewer human errors.
Download the K2 case study to find out more about Nando’s journey through automation
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