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Published: 2022-07-26 18:13:47

The Roadmap to a Digital Future


Cindy Gallagher, CEO at Liberty Source is steering the company through their Digital Strategy. After being one of the early adopters of RPA in her previous role at Discovery, she has brought plenty of experience and know-how to the task. With a shift in attitudes toward outsourcing, and many companies looking to re-shore their businesses back into the US, Cindy's roadmap towards a digital future is essential.

This presentation looks at:

  • The lessons Cindy learned from introducing RPA at Discovery and how they are helping her develop Liberty Source's Digital Roadmap
  • Liberty Source's Digital Strategy so far, the plans Cindy has for the future and the possible affect this may have on their offerings to clients
  • Trends and developments in outsourcing and the impact this is having on both BPOs and clients

Delivered by Cindy Gallagher, CEO, Liberty Source PBC, at The Shared Services Leaders' Summit Atlanta, 2018.

Presentation Slides: