In the past decade, the evolution of shared services has been a rollercoaster ride – offshoring, outsourcing, GBS and, more recently, remote working. The pandemic has forced shared services leaders to re-think their strategies and provided them the opportunity to redesign their operations.
For Moustapha Ould Ibn Mogdad, GBFS – OTC Canada at BMS, positive customer experience is a critical requirement for next-gen shared services. He has accelerated the adoption of new technologies by utilising all the data available and is successfully leveraging this technology to drive increased customer value.
- The challenges during the pandemic and the solutions found, including impact mitigation strategies shared by the GPOs
- How Moustapha has prioritised and leveraged digital technologies to create frictionless, simple and rewarding customer experiences
- How Moustapha is leveraging HighRadius’ Freeda technology to accelerate the transition to next-gen shared services through the use of chatbots and AI
Moustapha Ould Ibn Mogdad, GBFS – OTC Canada, BMS
Yash Divakar, Director of Solution Engineering, HIGHRADIUS