Have you ever wondered what it takes to create a multi-function business service environment where people can perform at their best, find true job satisfaction, deliver top business performance and exceed customer expectations?
Or in other words: what makes a winning GBS organisation?
Thierry Ackermann, prev. VP Head of Business Service Centre (BSC) at GSK, developed, implemented and transformed various concepts and operating models over the years, and concluded that it comes down to this simple formula:
Compass + Capability + Culture = superior Performance
Download this sharespace exclusive white paper today, to see if you agree with Thierry’s 3CP formula, and to read best practice knowledge around successful GBS structure implementation.
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