Download this White Paper and learn how CFOs can prepare for the challenge ahead and emerge stronger.
Find out what 10 characteristics are found in world-class GBS organisations by downloading this Hackett White Paper.
One of the prerequisites for a successful modern GBS is the ability to hire, train and retain staff with the necessary skills to ensure you are evolving to meet new challenges and driving value back into the business.
We’ve pulled together some key guides from the experts to help you navigate the tricky terrain of digital transformation
Now that a good number of shared services are moving from being Functionally-led to Process-led to Service- or Customer-led, we should be asking ourselves: “what does this mean for our KPIs?”
While many of our readers are far advanced on their shared services journey, many people find our site when the search for ‘what are shared services?’ or ‘what is a shared service center?’