Finance Global Business Services How CFOs can Prepare for the Challenge Ahead

Download this White Paper and learn how CFOs can prepare for the challenge ahead and emerge stronger.


Global Business Services Benchmarking/KPIs Hackett’s Guide to Becoming a World-Class GBS

Find out what 10 characteristics are found in world-class GBS organisations by downloading this Hackett White Paper.


Talent Global Business Services Let Hackett Help You Win the GBS Digital Skills Challenge

One of the prerequisites for a successful modern GBS is the ability to hire, train and retain staff with the necessary skills to ensure you are evolving to meet new challenges and driving value back into the business.


Transformation RPA 4 Steps to Ensure you have a World Class Digital Transformation Strategy

We’ve pulled together some key guides from the experts to help you navigate the tricky terrain of digital transformation


Benchmarking/KPIs Process Excellence/Compliance KPIs and the Measuring of Experience: 4 Questions

Now that a good number of shared services are moving from being Functionally-led to Process-led to Service- or Customer-led, we should be asking ourselves: “what does this mean for our KPIs?”


Automation SSO Journey/Set Up/Location What are Shared Services?

While many of our readers are far advanced on their shared services journey, many people find our site when the search for ‘what are shared services?’ or ‘what is a shared service center?’

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