GSK’s Global Financial Services (GFS) employs over 2,500 FTEs worldwide. All towers within GFS are performing within the upper quartiles of industry benchmarks. GSK’s move to a single instance of SAP has enabled this success, providing a solid foundation to drive continuous transformation within GFS.
Reporting to the Head of GFS, the P2P Tower manages 2 million invoices annually from 20,000 active third-party suppliers. The P2P Tower is divided into two teams: the P2P Global Process Owner (GPO) Team and P2P Operations.
Greg Liebe, the P2P GPO at GSK, oversees the transformation and improvement of the P2P process. GSK began its e-invoicing journey over a decade ago, partnering with the Tungsten Network. Initially, the shift was driven by ERP implementation changes and a series of mergers and acquisitions, with a focus on supplier onboarding and adoption. Early success came from suppliers embracing the new, paperless process. However, the initial approach became more of a "hammer meets nail" strategy, where the team pushed e-invoicing "at all costs."
Over time, the team shifted to a more value-driven approach, aiming to improve efficiency and effectiveness. Now, the focus is on touchless invoicing rather than simply converting all invoices to electronic formats. Currently, GSK receives 750,000 invoices through the Tungsten Network from 5,000 active suppliers across 26 countries. Of these, 40% are touchless, and the goal is to reach 60% in the next 12 months.
Throughout this journey, Greg and his team have seen great success, though they didn’t always get it right the first time. They continue to evolve and enhance their processes.
Here are Greg's 6 Top Tips for a successful e-invoicing program:
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