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Register for upcoming webinars or listen on-demand to our most popular archived webinars.

Upcoming Webinars

Sep 27, 2023

P2P Statement Matching: AP Automation at Eli Lilly

Join our webinar where Diane Coey, GPO P2P, at Eli Lilly shares key learnings from being in the top team of an established GBS, the enabling technologies that have helped them thrive and the tangible benefits they have seen from a pro-active approach to supplier statement reconciliation.

Blue and purple background with a crystal ball on the right and the title Future of Finance Evolution for GBS on the left
Oct 4, 2023

Future of Finance Evolution for Global Business Services

Join our webinar to gain expert insights on optimizing accounts receivable & order-to-cash processes within GBS & shared services. Discover emerging trends, best practices & practical solutions for staying competitive in the dynamic financial landscape.

Oct 12, 2023

Accounting Will Current Accounting Jobs Become Obsolete in a Decade?

Getting Started with AI Use-Cases in Accounting

Nov 8, 2023

P2P P2P: What "Good" Looks Like (And Why it Matters)

Unlock the potential of P2P operations! Join our webinar to explore key areas hindering progress, measure success with KPIs, and embrace technology for streamlined efficiency. Register now!

On-Demand Webinars

Sep 20, 2023

Credit Management: Key Goals, Performance and Best Practices

Join our free webinar on Sept 20th with Bryan DeGraw, explore effective credit management strategies, lower bankruptcy risk, and reduce Average Days Delinquent by 8.4 days. Register now.

Title reads: Finance Transformation: What’s Working, What’s Not. Blue background. Image of two icons of people. One has a broken lightbulb weighing him down. One person icon is floating up on a bright lightbulb. Two person created different ideas but only one is having success, while the other fails. Vector artwork shows the concept of idea success and failure.
Sep 13, 2023

P2P Finance Transformation: What’s Working, What’s Not

Successful automation and transformation help finance teams thrive. Yet the majority of finance transformation programs fail to achieve their intended outcomes. How can failure be avoided…?

Jul 19, 2023

O2C 10 Behaviours that Separate C2C Process Top Performers from Worst Performers

Looking at key performance metrics across the C2C process you will often be surprised by the huge gap that exists between a Median Performer and a Top Performer. Register for this webinar to hear Bryan DeGraw, from The Hackett Group share KPIs that separate the worst and top performers.

The Impact of E-Invoicing and Real-Time Tax Reporting
Jul 11, 2023

Tax P2P The Impact of E-Invoicing and Real-Time Tax Reporting

E-Invoicing and real-time reporting requirements are becoming core-business requirements and are strategic decisions that directly impact your ability to move into new markets and your bottom line

90% Touchless Invoicing at John Lewis: Lessons Learnt
Jun 28, 2023

P2P e-invoicing 90% Touchless Invoicing at John Lewis: Lessons Learnt

In 2011 Chris Darlington, Global Process Lead S2S & Finance, and the team implemented Tungsten with the aim to move their biggest suppliers on to e-invoicing. Join this webinar as Chris looks back on some key lessons learnt over the years.

Gold writing on a black background
Jun 22, 2023

shared services A-STAR Cashflow Forecasting: A Treasury Masterclass

During this workshop, we'll take a deep dive into the issues surrounding cashflow forecasting and talk about practical solutions to help you achieve best in class. This is a cameras-on, interactive session - register your interest today.

Every C2C Process Scorecard Should Include These 36 Key Metrics
Jun 21, 2023

O2C Every C2C Process Scorecard Should Include These 36 Key Metrics

During this webinar, Bryan DeGraw, Associate Principal and Global C2C Advisory Program Leader at The Hackett Group, will introduce the balanced scorecard approach to scorecard design.

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Jun 7, 2023

P2P How Basebone Automated Their Payables Processes

Join Maria Liston, CFO at Basebone as she shares the journey they’ve been on and how Tipalti helped them remove their cumbersome manual processes and automate their payables processes.

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Jun 6, 2023

O2C Cash Application & AR Intelligence: 5 Reasons Why it’s a No-Brainer

If you are looking to take manual work out of AR and deliver more actionable intelligence, watch this on-demand webinar.

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May 24, 2023

P2P Navigating Your AP Journey - Tips, Strategies, and Insights

Are you currently on an AP automation journey or planning to embark on one? Then this highly informative webinar is perfect for you. Join Bryan DeGraw from The Hackett Group and Eric Modh from Pagero as they provide practical steps and actionable insights for you on your journey to “World Class”.

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May 17, 2023

e-invoicing P2P Panic Prevention: Schooling Up Now on E-Invoicing Mandates

Country government entities are increasingly setting up mandated invoice flows so they get to see and book an invoice before the payer does. What does this mean for you....? Potentially a lot of work, and a lot of worry. Register to discover how to tackle this hugely disruptive phenomenon.

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May 10, 2023

Shared Services 7 Main Issues Facing Shared Services Today (and How to Address Them)

Listen as we discuss the 7 Main Issues Facing Shared Services Today (and How to Address Them).

Apr 19, 2023

Shared Services Coping Strategies for Complex Shared Services Work

Not only are companies adapting to new working structures (working from home/managing hybrid working), but most shared services teams have taken on more work, and more complex work.

Apr 13, 2023

P2P Unleash the Potential of AP: How to use AI to Supercharge Accounts Payable Controls and Drive Process Efficiency

AP departments are overstretched. Overburdened teams may not have the time or capacity to perform important tasks like reconciling 100% of supplier statements, which can result in huge sums leaking from the organization.

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Apr 5, 2023

e-invoicing P2P E-Invoicing: How to Master Supplier Onboarding

One of the critical success factors behind a winning e-invoicing campaign is how many suppliers onboard. If suppliers delay in using your e-invoicing solution, your days of paper invoices will continue. Hear Greg Liebe, Senior Leader in P2P at GSK share how they mastered Supplier Onboarding.

Mar 22, 2023

Tax Unlocking Global Growth: Navigating Indirect Tax in New Markets and Digital Channels

Expanding into new markets also opens additional tax obligations, but don’t let that stop you. Learn how to ensure compliance in new markets.

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Mar 8, 2023

automation R2R Next Stop, 15%: Global Minimum Taxes and the Intercompany Impact

Global minimum tax has made headlines the last few years. But what do all these new rulings really mean to organizations, and how can companies best prepare for the changes? Join us as we discuss the recent rulings in depth, what led to them and the potential impact to processes like Intercompany.

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Feb 22, 2023

O2C Cash App Tool = Productivity Game Changer

A cost rationalization exercise at The Chef's Warehouse highlighted banking fees as a major business financial burden. VP of Finance, Nelson Lopes, realized this was a perfect opportunity to shake up their Receivables process. Join us to hear the exciting journey Nelson and the team have been on.

Red and White lighthouse on the left hand side of the image in the background with a stormy sea at night in the foreground. A title in the centre of the image reads 2023: E-Invoice Regulatory Outlook for U.S Multinationals
Feb 15, 2023

P2P 2023 E-Invoice Regulatory Outlook for U.S. Multinationals

Attend this webinar to build awareness, understand your risks and opportunities, and plan for 100% e-invoice compliance. You will leave the webinar more knowledgeable about the regulatory roadmap, with valuable takeaways that can translate into immediate action.

Dec 6, 2022

R2R 6 Winning Ways to Automate Accruals in Your ERP

If you are struggling with advanced accruals and bank statement GL matching, register today for this process-critical webinar.

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Nov 30, 2022

O2C How On Earth: Upskilling for Future Finance

If you are keen to upskill your team and recruit the “right” additions to your team in order to support your digitally-enabled shared services vision, join this webinar

Nov 16, 2022

P2P Tax Invoice Compliance: Are You Ready or Are You Vulnerable?

This webinar will help you understand the vulnerabilities between finance and tax in meeting the current and upcoming compliance regulations.

Nov 10, 2022

T&E T&E AI: Trusting a Tool That’s 99.41% Correct

Find out why AppZen is used today alongside Airbus Americas' existing expense management platform, and why it is deployed across the Americas, most of Europe, the Middle East and parts of Asia.

Oct 26, 2022

P2P Regain Visibility and Control in AP

Controls are essential to help prevent errors like duplicate payments, which can lead to revenue leakage. But if the controls are manual, or you are relying on auditing by spot-checking samples, you probably aren’t catching everything.

Ladder to the clouds
Oct 12, 2022

P2P Graphic Packaging P2P: 5 Lessons From Dropping On Prem

Graphic Packaging is a veteran in shared services. Join Shared Services Director Jeana Dear, as she walks through her vision, and spells out the key learnings from moving her P2P operation from on-premise to cloud.

Sep 28, 2022

P2P How Finance Can Build Resilience

Agility and scalability are essential to future-proof AP and finance teams. So, what can finance and AP start doing to help build resilience in economic uncertainty?

Sep 22, 2022

R2R Cash Collections Success at Veolia

See how, by implementing AR automation to the cash application process, the Veolia credit team went from chasing remits to collecting more cash.

Sep 21, 2022

P2P 80% Touchless Invoicing in 2 Years

This webinar is a story of how Upfield achieved 80% Touchless Invoicing in 2 Years.

Sep 14, 2022

O2C Is Order-to-Cash Being Left Behind?

This webinar will explore what best practice looks like for Accounts Receivable and Order-to-Cash, as well as why O2C may be left behind in the digital transformation journey – and what you can do to catch up.

Sep 7, 2022

Invoice Compliance Camp: 8 Essentials US Multinationals Must Know

You are undoubtedly facing an intimidating task right now: all international organizations must make sure they’re informed of regulatory changes around the world and prepared to send invoices to their customers in a compliant way, according to these local requirements.

Jul 26, 2022

O2C Shared Services Collections: 5 Lessons Learnt

During the pandemic 75% of companies took immediate steps to improve working capital*. Extending DPO seemed unethical at a time when suppliers were often desperate for cash, so companies doubled down on compressing Days Sales Outstanding. This webinar will examine 5 Lessons learnt from the pandemic, and how we can keep them in play, for the long term. Our panelists will be discussing:

Jul 26, 2022

O2C 7 Steps to Standardizing O2C at AstraZeneca

AstraZeneca launched Global Financial Services (GFS) in 2019. Back then there were few KPIs and very little standardization. In 2022 over 95% of Order to Cash is centralized, and more than 80% of the process is standardized.

Jul 26, 2022

Accounts Payable 5 Benchmarking Exercises to Boost Your Touchless Invoice %

Touchless invoicing can transform P2P operations, giving you more time to focus on analytics and delivering excellent service. Yet most P2P departments are still processing too much paper and PDFs.

Jul 26, 2022

sharedserviceslink P2P What are the Shortcomings in P2P Automation?

If AP and P2P automation were easy, everyone would have done it all, and advisors like us would be irrelevant.

Jul 26, 2022

P2P 5 Smart Questions to Ask When Building World-Class P2P Automation

We will dive deep into: tried-and-tested methods of improving supplier adoption of e-invoicing and overcoming the common objections

Jul 5, 2022

Intercompany R2R Rethinking Intercompany for Superior Shared Services Delivery

Join this webinar to learn from some of the most experienced intercompany professionals in the business, where they will explore intercompany as a catalyst for service efficiency and growth

Jun 22, 2022

Shared Services 5 Bear Traps to Avoid in Process Mining

Process Mining, or technically “mining for data about process execution” is a hot topic for Finance leaders, Global Business Services executives and CIOs today.

Jun 16, 2022

Tax Where are Your Hidden Costs and Lurking VAT Compliance Risks?

While your business may be managing with your existing methods or through band-aid solutions in the short term, there can be underlying hidden costs and lurking risks.

Jun 15, 2022

R2R 4 Ways Hyatt Revolutionized R2R 

As demands on R2R teams increase, finance professionals face a choice: work harder or work smarter. It’s time to join the world of modern accounting. Like many finance professionals, Travis Curl, GL Manager at Hyatt, and his team were feeling that pressure. On June 15th, Travis will join me to share how they transformed their financial close process in the 4 Ways Hyatt Revolutionized R2R Webinar.

May 25, 2022

O2C Automating Order-to-Cash to Power Phenomenal Growth

When companies grow and expand, it is a challenge for your finance systems to keep up. The last thing you want is manual AR or order-to-cash processes holding you back.

May 18, 2022

Tax P2P Your Vital Masterclass in European e-Invoicing Compliance

There is no one-size-fits-all approach to e-invoicing mandates. Each European country has picked the model that fits their situation best, resulting in a very diverse landscape. No enterprise company will be properly equipped right out of the gate. Even if you could be, it’s not your core competency — so register today for this Masterclass in European Compliance.

May 11, 2022

GSK’s 6 Clear-Thinking Tips on e-Invoicing

P2P Global Process Owner, Greg Liebe is excited about the progress made in e-invoicing. Sixty per cent of their 1.8 million invoice volume is electronic, and 50% of this volume is touchless. Join Greg as he shares his experience of using the Tungsten Network to onboard 4000 suppliers and convert 800,000 invoices to electronic.

May 4, 2022

6 Unusual Features in Adidas O2C Set Up

Adidas has an exceptional O2C set up. Their SSO is 12 years old, and their O2C focus is right across the full value stream. Their objective is to drive customer value. On May 4th, I will be joined by Michael van der Steen, VP Global Service Owner Order to Cash at Adidas for the 6 Unusual Features in Adidas O2C Set Up Webinar.

Mar 30, 2022

3 Reasons Why Finance Automation Efforts Aren’t Succeeding

If you are in the process of building your case for automation and want to make sure it aligns with the wider business’ strategy, don’t miss this webinar. 

Mar 2, 2022

P2P 7 e-Invoicing Lessons from the Pros

Organized into 7 lessons, this webinar will be an excellent and exciting learning experience for teams looking to start e-invoicing or for those looking to reinvigorate a fatigued e-invoicing program.

Feb 23, 2022

R2R 5 Bright Best Practices for an Easy Financial Close

If you are looking to take the pain out of your financial close and intercompany processes, don’t miss this webinar.

Jan 26, 2022

6 Big Unfortunate Truths of O2C

Order to Cash is challenging! Standardization across the business has its issues. Forcing End to End for many companies can seem impossible. Register for this webinar where Jas Khatkar, Transformation Programme Director at BT will discuss the 6 Big Unfortunate Truths of O2C and how to begin to tackle them.

Dec 8, 2021

Tax Building a Roadmap for Tax Transformation

The changes happening in indirect tax are happening at an unprecedented pace. If you are struggling to keep up with the changes and getting the rest of the business to pay attention, you aren't alone. 

Dec 7, 2021

O2C Raising the Bar in AR Automation

It’s time for accounts receivable automation to not only meet your organization’s challenges, but reach a new level of performance.

Dec 1, 2021

O2C AI: Cash Flow Management Through a Single Pane of Glass

The cash conversion cycle has long been associated with physical, paper files. Paper processes equal high costs, slow processing times, low visibility and variety of bottlenecks that hinder productivity and profitability. Global companies experiencing rapid growth need to take advantage of every opp

Nov 24, 2021

Tax The VAT Compliance Crisis

Covid-19 has led to unprecedented levels of public spending. To make up the shortfall in their balance sheets, governments have, really, two options: increase VAT rates or improve VAT collection. Gartner estimates that by 2030, 60% of countries worldwide will have implemented Continuous Transaction Controls (CTC). And the consequences for non-compliance are huge.

Nov 17, 2021

Balancing Growth & Profitability: Automated Reporting, Budgeting and Planning

A recent study conducted by Hanover Research found that nearly 50% of finance teams are struggling to completely execute their key responsibilities. In this webinar, James Wilcox, Senior Director, Hanover Research, will join Josh Schauer VP Finance, insightsoftware, and John Brooks, Director of Solutions Engineering, insightsoftware in a discussion about key findings from the “2021 Finance Team Trends” independent research study and discuss how finance teams can implement scalable, flexible processes to drive better results.

Nov 10, 2021

Proactive, Persistent and, Passionate What it Takes to Be a Real Changemaker in P2P

Change can be hard, and sticking to a long-term action plan in turbulent times requires leadership skills.

Oct 26, 2021

RPA Artificial Intelligence RPA and AI: Living up to the Hype?

Robotic Process Automation and Artificial Intelligence have promised great things for finance, but are they living up to the hype, so far?

Oct 25, 2021

The Finance Pivot: 5 Actions to Modernize and Deliver

Many financial teams today suffer from a lack of visibility and control and operational inefficiency. It's time to break down the silos and disconnected systems to form a unified, streamlined approach to managing cash and payments.

Oct 20, 2021

Pressure on CFOs as Government Scrutiny Rises

This exciting webinar will reveal how you can ‘have it all’: you can school up on country VAT compliance needs, fulfil them, and meet your invoice automation business goals.

Jul 7, 2021

5 Benchmarking Exercises to Boost Your Touchless Invoice %

Whether you are still processing manual invoices, or feel stuck with low or medium touchless processing rates, register for inspiration and practical ideas to help drive improvements within P2P.

Jun 30, 2021

Airbus Flying High with AI: 99% Accuracy in T&E

With Covid came home-working and economic strain. Companies already using AI had an advantage. Early-adopter Airbus Americas has been using AI-powered spend technology in T&E since 2018 and they’ve seen tremendous results during that time. Richard Masci, Head of Financial System Services and Compliance, and Waqas Aman, Financial Systems & Compliance Manager at Airbus Americas, will be joining me for this fascinating webinar, revealing how they implemented AI with great success.

Jun 23, 2021

The Quiet-Comfort of a Seamless Deductions Process

With a higher volume of deductions and an ever-increasing workload for the team, Bose decided to onboard a deductions management platform that could make their team collaborate and resolve disputes faster. Register to hear their fascinating story.

Jun 16, 2021

5 Questions to Ask When Building World-Class P2P Automation

We will dive deep into: tried-and-tested methods of improving supplier adoption of e-invoicing and overcoming the common objections

May 26, 2021

AI: The 5 Low Hanging Fruits in Accounts Payable

Some in shared services are still intimidated by the idea of Artificial Intelligence. This webinar will walk you through the 5 most obvious places to begin your AP transformation project.

May 18, 2021

The True Cost of Finance Neglecting VAT

When there isn't good alignment, often tax teams are left trying to piece together fragmented information to report correctly. We want to hear from finance teams.

Apr 29, 2021

Clever Credit, Collections and Cash App with AI

Today A/R teams still look at AI as a ‘futuristic’ technology, even though they could leverage it right now and increase their productivity significantly. Fortunately, this was not the case with Summit Electric, whose forward-thinking approach to technology led them to a digital transformation project for their credit, collections, and cash-posting departments. 

Apr 22, 2021

Hewlett Packard Enterprise: Invoice Automation and Compliance

Learn how HPE automated their invoicing process and ensured compliance with local regulations worldwide.

Mar 18, 2021

Indirect Tax: Priorities for 2021 and Beyond

In this webinar with Sovos we will explore the findings from a recent survey and help you prepare for the changes coming in 2021 and beyond.

Feb 24, 2021

4 Benefits of Digitizing The Financial Close Process at Jabil

Practical advice on what to automate in The Financial Close Process including Account reconciliation, Journal Entry, InterCompany and other Financial Close processes & how to start gathering high quality data in your organization to develop meaningful metrics and what KPIs can help keep your automation efforts on track.

Feb 17, 2021

What are the Shortcomings in P2P Automation?

What aspects of P2P technology have been disappointing to users? Hear our survey findings in this webinar

Dec 2, 2020

How Cargill Upskilled their Workforce and Improved Performance

Find out how Cargill CBS drives performance through the upskilling of their people, and how The Hackett Institute has supported their journey.

Nov 18, 2020

Benchmarking AR to Achieve Best-In-Class Status. Lessons from EmployBridge

Best-In-Class AR For 2021: Focused on delivering higher customer satisfaction across geographies despite disparate systems

Nov 4, 2020

The Hackett Group Reveals Secrets to Top Performing O2C KPIs

Join us for an illuminating and instructive webinar on November 4th, where Bryan DeGraw from The Hackett Group will be sharing vital information on O2C optimization.

Oct 14, 2020

How to Automate Intercompany Invoicing Globally and Across Multiple ERPs

Learn how a fortune 500 company pioneered an automated intercompany invoicing system spanning 100+ countries and billions in taxes and services transactions

Sep 30, 2020

How to Make the Financial Close a Non-Event

Technology has already helped to make the financial close a little easier and faster, even allowing teams to work remotely.  However, there are still significant opportunities for Shared Services to do even better.

Aug 19, 2020

Tax on Digital Services

In the wake of the COVID-19 crisis, government tensions have remerged around taxing digital services being sold from offshore. This webinar will cover the digital tax measures that have already been implemented, as well as the newest proposals that are being rushed through as countries seek to raise COVID-19 funding.

Aug 12, 2020

O2C From Whirlpool: 10 Steps to Digitally Transform AR Shared Service Centers

Learn how Whirlpool implemented and used technology for order-to-cash, where they were before automation, and where they see themselves a few years down the line.

Jul 29, 2020

Covid -19 Changed Shared Services: How to Prepare for What's Next

We recently conducted a survey on the impact of Covid-19 on shared services and will be sharing the results and guidance in a webinar on July 29th with apexanalytix.

Jul 28, 2020

Shared Services R2R Kier GBS: Resource Hungry Process Automated with Significant Improvements in Quality While 65% FTE Reduction in Financial Accounting

Listen to this webinar to find out how Kier transformed their FinAcc team, resulting in reduced overheads, FTE reductions and 100% of recs captured using BlackLine technology.

Jun 17, 2020

The Hackett Group Discusses Mastering AI to Audit 100% of Spend

Register for this webinar to find out how companies are using AI technology to audit all finance transactions before payment is made. By auditing 100% of spend pre-payment, a whole new world can be opened up, ensuring manual errors are removed, and duplicate payments, incorrect pricing and fraudulent invoices are discovered before any money has left the business.

Jun 11, 2020

Building Resilience with a Winning e-Invoicing and Digital Compliance Strategy

Finance and Tax professionals are used to regulations evolving all the time, but 2020 is changing everything. Find out how you can build resilience with a successful e-invoicing and digital compliance strategy.

May 27, 2020

A New Game Plan for Closing the Books on Time

Learn about the month-end close implications of COVID-19 and work from home scenarios

May 19, 2020

P2P Mondelez's Journey to World Class P2P

Learn about the e-invoicing best practices at Mondelēz International and how to apply these solutions to your business.

May 13, 2020

Hewlett-Packard Enterprise's Game Plan for O2C in a Recession

Join us as we examine the impacts of a pandemic and supply chain shocks on the O2C cycle.

May 6, 2020

How Core Health & Fitness Improved Cash Flow and Collection Time

Learn how they were able to achieve a 100% customer adoption rate and accelerate collections through root cause analysis

Apr 29, 2020

The COVID Crisis and VAT – What You Need to Know

Find out what indirect tax relief governments are offering, including rate reductions and filing and payment extensions, to help boost the economy in these uncertain times.

Apr 22, 2020

2021 EU VAT for eCommerce reboot

On 1 January 2021, the member states of the European Union (EU) will introduce sweeping VAT reforms for eCommerce businesses of all sizes. Find out what the major reforms are and how they will affect your obligations.

Apr 15, 2020

Transforming P2P at Bacardi

Learn how Bacardi is leveraging Taulia to drive real improvements to the efficiency and quality of their AP process. 

Mar 25, 2020

How Electrolux Transformed T&E With AI

Learn how automating with AI-powered software has transformed and streamlined the T&E process at Electrolux

Mar 19, 2020

Finance Automation of Record-to-Report: What are the Alternatives for GBS and SSCs?

Despite organisations implementing financial point solutions and RPA or generic process automation tools, lots of people in SSCs are still undertaking these manual tasks on a monthly basis and the fundamental problems still persist. This interactive webinar will challenge the “status quo” and look at digital finance transformation of the close over the next 2 years.

Mar 11, 2020

How Cargill Improved Working Capital with Digital Transformation

A step-by-step walkthrough of Cargill's digital transformation strategy. Learn how RPA and AI helped them improve working capital through process efficiencies in customer on-boarding, credit scoring, collections correspondence and dispute resolution.

Mar 4, 2020

How Brooks Brothers Automated AP

Learn how Brooks Brothers modernized and streamlined AP processes.

Feb 26, 2020

How L’Oreal is Transforming AP

Learn how L’Oreal implemented technology to  revolutionize the AP department and improve payment cycle times and reduce costs.

Feb 19, 2020

Ready for the New Wave of Continuous Transaction Controls?

The emerging global digital tax environment is not easy to navigate. Tax professionals need to prepare for periodic reporting, near real-time reporting, reporting and clearance – a variety of continuous transaction controls, often across multiple systems.

Sep 12, 2018

How Education Corporation of America Has Streamlined the Invoice Process

This webinar gives us a look into how ECA responded to pressures on their existing AP team, and transformed their own Microsoft Dynamics-based Accounts Payable operation. 

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