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GPO

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GPO Global Process Owners - Everything you Need to Know

A GPO is the owner of the process such that no change can be made to the process without his or her consent.

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GPO Process Excellence/Compliance Shared Services Leaders’ Summit, Chicago 2019: Notes from the Chair

Dan French, co-chair of the Shared Services’ Leaders Summit in Chicago and CEO of Consider Solutions, sums up two days of stimulating presentations and discussions

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e-invoicing GPO ISS Group's Procurement Transformation Story

This webinar reviews the results of the ISS Group's two pilot countries with an eye on applying the lessons learned globally.

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RPA O2C How RPA Drove 100% Accuracy, 90% Shorter Cycles and 80% Fewer Touchpoints in OTC

This January, Dean Unrue, Order-to-Cash Process Leader at Aptiv, spoke to us about how they transformed their OTC process using Automation Anywhere’s Robotic Process Automation (RPA) and how they achieved 100% accuracy, 90% shorter cycles, 80% fewer touchpoints in OTC.

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RPA O2C The Drive for RPA: The Aptiv GBS Story

This webinar looks at how Aptiv has deployed scores of robots across P2P, O2C and R2R, supporting its GBS and 5 delivery centers globally.

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Finance ERP Building a Roadmap to the Top

In 2017, Chris Deery jumped feet first into the finance function at Cargill. The aim: to reach the top quartile in the next 4 years.

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GPO IT The GPO, Advanced Automation and Best Practice

This presentation examines the difference between World Class GBS and shared services organisations, and their Peers, and looks at how GPOs operate differently in each.

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ERP GPO Leveraging the GPO in a Multi-ERP Organisation

This session looks at how £2.6bn company Intertek operates off a complex ERP landscape, and how the GPOs have been able to secure 'marginal gains' given these challenging conditions.

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R2R GPO AstraZeneca’s Roadmap: Keeping the Pace of Change

In April 2017, pharmaceuticals giant AstraZeneca completed a review of R2R’s as-was state, which included baselining and benchmarking key metrics, completing a maturity assessment, creating a problem statement and designing a vision and roadmap for the future.

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RPA Machine Learning/Artificial Intelligence Global Business Services & Digital Transformation - Where Next?

This webinar looks at "Where Next?" for GBS and the Digitally Transformed business.

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GPO Machine Learning/Artificial Intelligence Using Cloud, AI and the Network Effect to Improve Process

ISS Facility Services are at the beginning of their shared services, outsourcing and GPO journey.

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GPO Automation The Shifting Sands of Transformation, Process & Automation - "What Lies Ahead for the GPO"

The change in focus from the ‘customer’ to the ‘consumer’ lies at the heart of much of the business transformation underway today.

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RPA Cloud Opening Address: The Global Process Owners' Summit 2018, London

On September 26, 2018, sharedserviceslink kicked off the Global Process Owners’ Summit in London to discuss the vast potential that has opened up for GPOs around the world, enabling them to do their job more effectively.

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O2C GPO The O2C Process Transformation Journey

What are the best approaches to overcoming common challenges across the order-to-cash process and maximizing the value of process improvements?

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RPA SAP Kraft Heinz's RPA Journey

A case study webinar looking at how Kraft Heinz is managing its RPA program to help drive GBS goal delivery. 

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RPA Automation How Aptiv is Driving its RPA Program

90% Reduction in Cycle Times and Top Performing KPIs.

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Business Process Management Internal Audit Carillion – Auditing Gone Wrong

Carillion was a UK construction company recently liquidated, buckling under £1.5 billion debt. So what went wrong?

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RPA Automation Machine Learning Insight and the GPO – Where Next Beyond RPA?

Artificial Intelligence and Machine Learning are game changing technologies, and will transform your shared services into a very different looking operation.

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GPO RPA RPA, AI, GBS and the GPO

This session studies how world class GBS organizations are delivering results in their GPO endeavours, their RPA programs and their AI plans.

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GPO RPA How Structuring the GPO Role Supports Your RPA Drive

This session looks at how a GPO can get ready for scale

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GPO RPA Top Takeaways From The North American Global Process Owner Summit 2018 (Day One)

Susie West recaps her top 10 takeaways from Day One of The North American Global Process Owner Summit 2018.

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GPO Automation Achieving Touchless Invoicing and the GPO's Role

We examine how GE Healthcare's purchase to pay process has transitioned from paper as much as possible with an ecosystem of tools including evaluated receipt settlement, OCR tools and workflow.

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GPO Change Management Drive for Process Standardization. Globally

Moving from being functional-focused to becoming process-focused, GPOs sit at the heart of this change. One key pillar supporting this endeavor is striving for process standardization, from corner to corner, globally. 

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GPO R2R Best Practices for an Efficient and Accurate Financial Close

This session examined how automation has improved Interstate Hotels and Resorts' financial close, and enabled visibility, and how they set the program up for success.

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GPO Process Excellence/Compliance How GPOs Move Design, to Implementation, to Results

A panel looking at how GPOs move process improvement from theory to application, examining constructs where the GPO just has influence, and others where they have real power. How GPOs move process improvement from theory to application, examining constructs where the GPO just has influence, and others where they have real power. 

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R2R O2C Leveraging an ERP Implementation to Optimize the GPO Framework

Cathy Flynn and Chris Partin from Eaton Corporation share their experience of the R12 implementation

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GPO Process Excellence/Compliance How to Elevate your Model to be Tech-Ready and Robot-Ready

The North American Global Process Owner Summit 2018 Opening Address

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RPA Data Management Things to Consider for 2018 across Finance and Shared Services

Every year we are all inundated with various pundits’ views of what’s in store for the New Year. We are only 16 days into 2018 and already there’s a vast amount to digest.

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GPO O2C Susie West Interviews Nick Redman, AstraZeneca

At the GPO Summit 2017 in London Susie West interviewed Nick Redman of AstraZeneca.

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P2P Process GPO Susie West Interviews Richard Cooper, Vodafone

At the GPO Summit 2017 in London Susie West interviewed Richard Cooper of Vodafone.

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GPO How to Elevate from GPO to Lord of the Process

After surveying the attendees, Susie West shares opened the GPO Summit by sharing her thoughts as to how GPOs can become Lord of the Process.

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GPO P2P Process Guest Blog: What I Learned from the BP Purchase to Pay (P2P) Global Process Owner (GPO)

Global Process Ownership (GPO) is the ‘role de jour’ of the transformational business. Everyone is talking about it, many are doing it but few are doing it very well.

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GPO Susie West Interviews Robin Balderstone, Rolls-Royce

Hear what's next for Rolls-Royce on their Global Process Ownership journey.

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GPO 10 Ways to Advance and Enhance Global Process Ownership

Sharedserviceslink ran its annual Global Process Owner Summit last month, September 2017. The focus was: How to become the Lord of the process. Here are 10 learnings from the event.

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GPO Top 10 Takeaways GPO Summit 2017

Susie West shares her top 10 takeaways from the GPO Summit 2017 in London.

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GPO How to Elevate from GPO to Lord of the Process

GPOs are evolving, but how do they become Lord of their processes?

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GPO Susie West interviews Daniel Haubert, Thomas Cook

Hear how Thomas Cook are streamlining their processes and how important the role of Process Lead is to the business.

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Talent Leadership/Governance Global Talent Management and Retention for Shared Service Organisations

What are some of the challenges that SSOs are facing when it comes to recruitment and retention?

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GPO Mergers & Acquisitions - Experience of Integration

Mergers and acquisitions can massively impact the life of a GPO. Hear how ZF's GPO has taken the challenge on.

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GPO Process Excellence/Compliance Finance Core - A Powerful Engine to Drive Process Excellence

Over the last couple of years the financial reporting and accounting (FRA) Global Process Ownership at Novartis has transformed.

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GPO O2C How AstraZeneca Achieved $2.5 billion Cash Generation in 3 Years

AstraZeneca is seasoned when it comes to shared services, operating a global model with a blend of captive and outsourced (Genpact) delivery centres for the last 15 years.

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GPO R2R From Pioneering SSCs to Ownership of R2R - one GPO's Journey

Hear how one GPO has transformed the R2R tower for the better.

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GPO Global Process Standardisation - How Communication Supports this Roadmap

Hear how a global company has taken a different approach when it comes to communication and process standardisation.

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T&E GPO Journey to Drive $2.5 million Tax Recovery from T&E

Hear how Reed Exhibitions recovered unrealised VAT to the figure of $2.5 million.

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GPO O2C In the Spotlight - Magnus Pogorzelski, GPO OTC, Volvo Car Corporation

Callum from sharedserviceslink recently caught up with Magnus Pogorzelski, GPO OTC, Volvo Car Corporation, and asked him some questions about being a GPO.

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GPO Procurement In the Spotlight - Andrew Hireson, GPO, Eli Lilly

sharedserviceslink recently caught up with Andrew Hireson, GPO Sourcing at Eli Lilly, and asked him some questions about being a GPO.

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Legal/Compliance/Risk GPO 5 Critical Success Factors for Segregation of Duties policies

If you think technology will solve your Segregation of Duties problem, you are very wrong.

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GPO 10 Things I Learned about Global Process Ownership

There is little doubt now the Global Process Owner is emerging as a leadership role with a sales focus on people, process, and change, just as the early Shared Services Leaders found. I was lucky enough to be invited, attend and share experiences at the 2017 North American Global Process Ownership Summit, chaired by Susie West of sharedserviceslink, on a rainy two days in Chicago at the end of May. I thought I would summarise the key things I learned, or reinforced, during the summit. Feel free to agree, debate or disagree...