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GOVERNANCE

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Benchmarking/KPIs Global Business Services Solvay - Benchmarking Fact Card

Benchmarking Fact Cards are a quick way to find out key stats on a shared services.

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e-invoicing Governance Australian Digital Business Council Establishes National Framework for e-Invoicing Standards

The Australian Digital Business Council (ADBC) has established a national framework for e-invoicing standards.

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P2P Process Governance 23 Stats That Separate The P2P Top Performers From The Rest

In February 2015 sharedserviceslink ran a webinar with Kofax and Hackett. Amy Fong, Purchase-To-Pay Program Leader and Senior Procurement Advisor, presented data separating the top performers (TPs) in P2P with the others – or what Hackett generously label as “peer group’”(PG). Below is a snapshot of the 23 P2P areas Amy touched on, highlighting the difference between the TPs and PG.

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Outsourcing Governance The Legal Impact of 2014’s Biggest Shared Services and Outsourcing Trends

In both shared services and outsourcing, the most complex aspects of establishing a center, or coming to an agreement with a BPO provider are linked to the legalities involved. Elements such as the location an organisation decides to establish an SSC or the location its contracted-out services are received from can and have been known to have a massive impact on cost, quality of service and even the data protection and privacy of a business.

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HR Governance Improving KPIs and Morale in Shared Services

At our recent Summit for Leaders in Shared Services and Outsourcing, Diane Thornett, Shared Services Director at Adecco UK presented on her stunning achievements to improving not only productivity but to the quality of the work and the morale of her shared services team.

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Global Business Services Strategy They're Great! How Kellogg are Rolling Out Their Global Business Services Operation

Last month, Kellogg Co. announced the opening of its new, North American Global Business Services center, part of a four-year restructuring program aimed at streamlining the company’s corporate functions.

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Global Business Services Governance The Top KPIs for Global Business Services

Name aside, how can you ensure that the mind-set of your staff and the level of service that you’re providing to your customers is clearly differentiated from that of the previous shared services model?

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Process Excellence/Compliance Governance How Are Shared Services Coping With Mergers And Acquisitions?

In today’s fast-moving market, companies are merging and acquiring at speed. But how is this having an impact on shared services?

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Benchmarking/KPIs Governance What Can You Achieve by Benchmarking?

After speaking with a variety of shared services leaders and process owners about why they choose to benchmark, how they do it and what they hope to achieve by doing so, I noticed that there appears to be a general pattern.

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Governance Continuous Improvement Scrap the SLAs? Really?! Why TfL Have Taken a New Approach to the Shared Services and Business Relationship

At this year's Source to Settle as a Service event, the Head of Finance Shared Services for Transport for London (TfL), Simon Bicknell, revealed something shocking. He and his team had taken the drastic decision to stop using service line agreements (SLAs) to define the shared services and business relationship.

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Strategy Governance The Third Wave in Shared Services

Benchmarks show the range of cost efficiencies for organisations using Shared Services are as wide as for those that do not. This paper illustrates the reasons for this, discusses Shared Services efficiency and value creation, explores the new wave of continuous improvement and shares the role of Key Performance Indicators (KPIs), Key Exception Indicators (KEIs), Continuous Monitoring and Exception Analytics.

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Supply Chain Financing/Dynamic Discounting Supply Chain Management Mastering The Reporting Supply Chain

Evidencing financial controls and demonstrating that they work throughout the reporting supply chain has been transformed from a detached and infrequent activity to an integral and continuous aspect of financial reporting, supported by dedicated applications, workflow technology, dashboards and reporting on an enterprise-wide basis. Gary Simon, managing editor of FSN, looks at the governance, risk and compliance issues in the reporting supply chain and new capability from suppliers such as Trintech.

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P2P Process Governance Eight Key Performance Indicators That You Hadn't Thought of in Purchase to Pay!

We all know that key performance indicators are what we should be relying on to drive our business in the right direction, but what KPIs should we be relying on for accurate information?

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Benchmarking/KPIs Governance Benchmark and Develop KPIs For Shared Services

Looking back at a survey we ran with Ariba with over 200 European finance and AP executives, there is some great benchmarking information and information to develop helpful KPIs.

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Governance Working Capital Management Brace Yourself for the Shared Services Pit of Despair

When rolling out a new technology, most organizations follow the same process: you figure out your requirements, go through an RFP process, you see the glitzy case studies, a new system is chosen, and you prepare to go live with the project. You are as prepared as possible. So why so often do companies see an almost instant dip in performance?

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Continuous Improvement Governance Why the RAG Approach isn’t Always the Wisest

The theory behind the RAG approach is simple: by color coding an action or step in a process either red, amber or green, you can visually identify its status and trigger an appropriate and prompt response.

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Strategy Governance What Does value Mean to Your Shared Service Centre?

Based on some recent research we’ve done with senior shared services professionals, here are some thoughts on what value means to shared service centres and their customers.

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Global Business Services Strategy Moving HP’s Global Business Services From Low Cost Provider to Value Added Business Partner

At the sharedserviceslink.com Summit for Leaders in Finance Shared Services, Jeff Fiorini (GBS Program Manager) presented on Hewlett-Packard’s Global Business Service’s journey to become a valued business partner.

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Governance Strategy Defining The Vision And Purpose of Your Shared Services Centre

How you define the vision and purpose of your shared services centre is key to success. Taking tips from shared services leaders, here are some of the critical factors in establishing your vision and purpose.

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Governance 12 Questions to Ask Yourself on the How, Why and What of Your Service Level Agreements

We put so much importance on our SLAs. We just need to make sure their starting point is spot on. Read these top 12 questions to be asking about your SLAs.

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Strategy Governance Recognising Women in Shared Services For International Women's Day

Read more about the women who are contributing their experiences and wisdom in shared services at our conference.

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Governance Benchmarking Finance Shared Services: Our Survey Results

At our recent conference, the Summit for Leaders in Finance Shared Services, sharedserviceslink.com conducted a pre-conference survey profiling the delegates. The results are a great benchmarking exercise and help shared services develop KPIs