Read Watch

OUTSOURCING

undefined

Outsourcing Cloud Genpact wins CSO5O Award for Third Consecutive Year

For the third year in a row, Genpact has been awarded the CSO50 Award from CSO for its security practices.

undefined

Outsourcing GE Global Operations to Transfer Finance and Insurance Work to Genpact

GE Global Operations is transferring 147 finance and insurance jobs to Genpact, according to a notice filed on Wednesday.

undefined

RPA Automation The Roadmap to a Digital Future

Cindy Gallagher, CEO at Liberty Source is steering the company through their Digital Strategy. After being one of the early adopters of RPA in her previous role, she has brought plenty of experience and know-how to the task.

undefined

Procurement Strategy The Strategic Sourcing Lifecycle

White Paper: Introduction to strategic sourcing with highlights on the developments and techniques fundamentally changing the sourcing function for the world’s largest companies.

undefined

RPA Outsourcing Opening Address: RPA and its Impact on Shared Services Target Operating Models (TOMs)

In this opening address we will examine the wider impact of RPA on a shared services vision, strategy, culture and more.

undefined

RPA Machine Learning/Artificial Intelligence After the Gold Rush…

RPA is SO exciting – and once stakeholders see proof-of-concepts that reduce 90 minute processes down to 2 minutes, business leaders tend to want to see RPA everywhere.

undefined

Outsourcing Are Shared Services a Threat to Outsourcers?

If the Business Process Outsourcing (BPO) providers had their way, the shared services market would be quite small, and most organizations would outsource their finance, IT and customer service to them.

undefined

RPA Outsourcing RPA Changes How We Outsource

Shared services organizations are experiencing a significant shift. The catalyst is RPA. Never in the history of shared services has a framework, model, technology or approach, been adopted with such momentum.

undefined

Leadership/Governance RPA Top 10 Takeaways from the North American Shared Services Leaders' Summit 2017

With so much rich content shared it's hard to compile a list of takeaways from the 2017 North American Shared Services Leaders' Summit.

undefined

Outsourcing The Top 10 Locations for BPOs

AT Kearney’s recent report, Global Services Location Index, ranks the top locations for Business Process Outsourcers (BPOs). The ranking combines three major categories: Financial attractiveness, People Skills and Availability, and Business Environment.

undefined

Outsourcing To BPO, or not to BPO

A sharespace member recently posted a question in socialspace asking about the pros and cons of using a Business Process Outsourcer (BPO) when it comes to new technology solutions.

undefined

Procurement P2P Process Wipro Partners with and Invests in Tradeshift to Increase Digitalization and Automation across Source-to-Pay Processes

With the strategic partnership Wipro is standardizing on Tradeshift to offer a global BPaaS utility. The partnership aims to help customers accelerate digitalization and automation in their procurement, finance and accounting functions.

undefined

Outsourcing Analytics Financial Services Sector Drives Record High for UK Outsourcing

Between January and June the UK outsourcing market recorded its strongest half year performance since 2012, according to the Arvato UK Outsourcing Index.

undefined

Benchmarking/KPIs Outsourcing The Hackett Group Acquires London-based Aecus

Aecus, the London-based Consultancy, has been acquired by the Hackett Group.

undefined

Customer Satisfaction Outsourcing Neobpo and [24]7 Finalize Reseller Agreement in LATAM

Neobpo, a LATAM Business Process Outsourcing (BPO) organization, has announced a re-seller agreement with [24]7, a customer-acquisition and engagement solutions provider.

undefined

Outsourcing RPA Is Outsourcing Dead?

What does the future of outsourcing look like in shared services?

undefined

Outsourcing The Outsourcing Business Case at Reckitt Benckiser

Presented at the 10th Annual European Shared Services Leaders' Summit, Suzanne Ryder, Interim Global Operations Director BSG at Reckitt Benckiser shares her opinion on the case for Outsourcing, and why it may not be essential in today's day and age.

undefined

Outsourcing AOL BPO: 6 Lessons Learned from Re-Shoring Finance

As organizations continue to consider re-shoring operations, there’s a lot to be learned from top-performers that have already taken that first step. In a webinar, we heard how AOL partnered with Liberty Source to re-shore Finance. Here are 6 key learnings to take away from the project:

undefined

Procurement Outsourcing Moving from Cost Center to Profit Center Mentality and Reality

Before you begin your transformation you first need to develop a clear vision with your clients, it will help to manage expectations in the future.

undefined

Global Business Services Outsourcing Our Mixed-Sourcing Strategy: Solvay Business Services

As a Global Business Services how do you make increase you value offering the business? For Solvay Business Services having a mixed-sourcing strategy allowed them to achieve that greater value.

undefined

Outsourcing P2P Process Outsourcing AP Can Reduce Costs, But Can it Improve Your Service Delivery Too?

All shared services, P2P and AP leaders want to significantly reduce their cost bases and focus service delivery on business partnering rather than transactional activities. One route is to outsource.

undefined

Outsourcing How to Prepare For Outsourcing, Choose The Right Partner And Negotiate The Best Deal

Approaching outsourcing, given the disruption involved, can be very unsettling for you. So why not take sound advice from someone who has implemented and managed global outsourcing deals at both ICI and EMI?

undefined

Outsourcing P2P Process Does Simultaneous Outsourcing of All Your Purchase-to-Pay Processes and Achieving Process Improvement in Just 12 Months Sound Possible to You?

Do the efficiencies gained by outsourcing P2P processes outweigh the costs? What is the business value in outsourcing?

undefined

Outsourcing Process Excellence/Compliance Smoothly Passing the Baton from Captive to Outsourced Service Delivery in just a few Months

Leading the transition of your shared services activities to an outsourcer can be an exciting yet daunting project, but also a sad time as many of your SSC staff will be made redundant.

undefined

Outsourcing Leadership/Governance Knowledge Sustainability For The Outsourced Professionals

This is a report written by Loughborough University, which discusses the concept that low-level transaction-based tasks which have been removed to perform remotely but are still essential to its function, are no longer available to inform and train the next generation of business partners and policymakers. Download this report to be enlightened to the possible repercussions of segregating transaction-based finance or HR tasks.

undefined

Outsourcing RPA The Case for Robotics in Shared Services

Analysts APQC interviewed Susie West on RPA, and how it is impacting the shared services market.

undefined

Outsourcing Benchmarking/KPIs Online Masterclass: How to Avoid Disaster in Your Shared Services and BPO Negotiations

This masterclass provides you with 45 minutes of advice and direction, alongside recorded questions from the live viewers for an extended period of 30 minutes.

undefined

Outsourcing How AOL Re-Shored Finance With an Innovative BPO Model

Twelve months ago Liberty Source started to take on clients. In this webinar, we looked at their journey with one of those clients: AOL.

undefined

P2P Process Outsourcing How to Reduce Invoice Costs by 75% And Further P2P Service Excellence

Like many large shared services organisations, Capita runs off SAP and processes 400,000 purchase invoices per annum. However, a lack of controls and visibility of the purchase to pay process compelled then to sign up to an outsourced solution.

undefined

AR Outsourcing Key AR Outsourcing Drivers Today

Over 70% of companies cite Days Sales Outstanding (DSO) reduction and increase in dollars collected as major motivations behind Accounts Receivable (AR) outsourcing, according to a recent survey.

undefined

GPO Outsourcing How a GPO Can Avoid a BPO Horror Story

When companies sign up to use an outsourcer, they can get a lot wrong! Read this blog to hear what GPOs can do to avoid future problems.

undefined

Outsourcing Strategy Outsourcing and Mixed Sourcing in the Age of Centralization

Over the last few months I have been researching sourcing and BPO relationship management ahead of the Shared Services Leaders’ Summit in London. Having spoken to professionals from a variety of industry backgrounds I have found that shared services leaders are beginning to look at mixed sourcing strategies over single vendor arrangements.

undefined

SAP Outsourcing Implementing Outsourcing And an ERP at The Same Time??!!! - 5 Survival Tips From McGraw-Hill

A company of 17,500 people, McGraw-Hill decided that outsourcing was essential to its future. At that same point in their evolution, they realized they needed to move from Lawson to Oracle. Rather than address these epic tasks one at a time, McGraw decided to implement both concurrently. This article touches on a number of aspects of how they did it, and shares some of the results.

undefined

Outsourcing Is Your Outsourcer Meeting Your Expectations?

EXL and SunGard recently partnered to investigate what they expect from their business service partners, or outsourcers and why companies struggle to improve their receivable management function. The whitepaper, entitled Improving accounts receivable management by employing a business service provider, details the findings of their survey conducted with around 200 respondents, representing 25 industries.

undefined

Outsourcing Podcast: Are BPOs Really Keeping up with the Pace of Change?

In Part 1 of a 3 part series, sharedserviceslink CEO Susie West sits down with Syed Rizvi, Vice President of TCS BPO, Leo Curran, Senior Vice President and Head of UK/Europe at EXL and Mike Small, Vice President and Head of Americas Sales at Capgemini to investigate new demands on the finance and procurement world and what the BPOs are doing to keep up with them.

undefined

Outsourcing Outsourcing - Have we Reached Our Final Destination?

The future of F&A sourcing is perhaps one of the most hotly discussed topics in the Business Process Outsourcing (BPO) arena. As technology evolves, and organizations are able to be increasingly automated and scalable with in-house resources, some are starting to question what the future for outsourcing looks like.

undefined

Outsourcing Governance The Legal Impact of 2014’s Biggest Shared Services and Outsourcing Trends

In both shared services and outsourcing, the most complex aspects of establishing a center, or coming to an agreement with a BPO provider are linked to the legalities involved. Elements such as the location an organisation decides to establish an SSC or the location its contracted-out services are received from can and have been known to have a massive impact on cost, quality of service and even the data protection and privacy of a business.

undefined

Outsourcing Ask Not What Your BPO Can do For You - Ask What You Can do For Your BPO

In this white paper, Basware discusses the different options an organization has when outsourcing the F&A function, to ensure and accelerate the process improvement efforts by the BPO provider.

undefined

Outsourcing A Winning Combination - The Role that BPOs Can Play has Shifted

One of Susie West's articles published in the Sunday Telegraph on how the role that BPOs can play has shifted.

undefined

Outsourcing Outsourcing: How Culture Clash Can Kill Your Contract

Expert consultants say firms should put as much focus on their people as they do on skills and systems, in order to avoid culture clash.

undefined

Outsourcing P2P Process Is End to End Outsourcing The Answer to Broken P2P Processes?

If we’ve learnt anything in procurement this year, it is that procurement and sourcing have been underestimated in terms of their contribution to the front-end of the business in an increasingly competitive market. Following the ‘horse meat’ scandal that affected many food retailers in Europe, and as Boeing recovers from the issues with Dreamliner, the importance of the supply chain has been brought into sharp focus.

undefined

Leadership/Governance Outsourcing What Pushes Financial Leaders to Change Their Delivery Model?

EXL Service, in conjunction with Outsourcing Center, asked finance leaders representing enterprises of all sizes to describe their finance evolution, giving the industry its first glimpse into the motivations — and the timeframe — for taking the next step on the journey. This is what they told them.

undefined

Outsourcing Finance Leaders on Sourcing Success

This report presents the results of a global survey of finance leaders on the aims and effectiveness of finance shared services and outsourcing programmes. It explores the initial drivers behind adopting finance shared services and outsourcing finance operations, considers how these are evolving, and the success of current approaches.

undefined

Outsourcing Public Sector Professional Outsourcing Report: Shared Services

This report from Professional Outsourcing examines shared services in both the public and private sectors as organisations look to cut costs.

undefined

Outsourcing Deloitte Report: How to Leverage Sustainability Initiatives for Finance Transformation

This Deloitte report shows the six key areas in which sustainability initiatives can prompt finance transformation.

null

Outsourcing A new world option for offshoring: Latin American countries can offer European businesses competitive benefits

This Wipro report, on the competitive benefits Latin American countries, will help European organisations who are currently evaluating offshoring locations.

undefined

Outsourcing The Hidden Costs of Outsourcing

Organizations are eagerly embracing the concept of offshore outsourcing. However, outsourcing does not always deliver on its promise. There are many hidden costs organizations should be aware of, which are detailed in this downloadable report.

undefined

Outsourcing AP Strategic Considerations For Designing Successful Financial Processes For Shared Service Centers

Corporations continue to be under relentless pressure to reduce Finance costs and strengthen internal controls. This downloadable white paper explores the considerations, and advantages/disadvantages of adopting a Shared Services Center or Outsourcing model for Finance processes.

undefined

Global Business Services Outsourcing Outsourcing And The Changing Models For Shared Services

5 key takeaways from a recent webinar on outsourcing and global business services.

undefined

PR & Branding Strategy Do Your Customers Know What You Know?

Both shared services and BPOs are working to become more like value adding partners, rather than just third parties. Having a clear message of what your organization does is important. This is something that shared services organizations can easily benefi