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OUTSOURCING

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Outsourcing Cloud Genpact wins CSO5O Award for Third Consecutive Year

For the third year in a row, Genpact has been awarded the CSO50 Award from CSO for its security practices.

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Outsourcing GE Global Operations to Transfer Finance and Insurance Work to Genpact

GE Global Operations is transferring 147 finance and insurance jobs to Genpact, according to a notice filed on Wednesday.

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Procurement Strategy The Strategic Sourcing Lifecycle

White Paper: Introduction to strategic sourcing with highlights on the developments and techniques fundamentally changing the sourcing function for the world’s largest companies.

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Outsourcing Are Shared Services a Threat to Outsourcers?

If the Business Process Outsourcing (BPO) providers had their way, the shared services market would be quite small, and most organizations would outsource their finance, IT and customer service to them.

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Outsourcing Leadership/Governance Knowledge Sustainability For The Outsourced Professionals

This is a report written by Loughborough University, which discusses the concept that low-level transaction-based tasks which have been removed to perform remotely but are still essential to its function, are no longer available to inform and train the next generation of business partners and policymakers. Download this report to be enlightened to the possible repercussions of segregating transaction-based finance or HR tasks.

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AR Outsourcing Key AR Outsourcing Drivers Today

Over 70% of companies cite Days Sales Outstanding (DSO) reduction and increase in dollars collected as major motivations behind Accounts Receivable (AR) outsourcing, according to a recent survey.

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Outsourcing Is Your Outsourcer Meeting Your Expectations?

EXL and SunGard recently partnered to investigate what they expect from their business service partners, or outsourcers and why companies struggle to improve their receivable management function. The whitepaper, entitled Improving accounts receivable management by employing a business service provider, details the findings of their survey conducted with around 200 respondents, representing 25 industries.

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Outsourcing Outsourcing - Have we Reached Our Final Destination?

The future of F&A sourcing is perhaps one of the most hotly discussed topics in the Business Process Outsourcing (BPO) arena. As technology evolves, and organizations are able to be increasingly automated and scalable with in-house resources, some are starting to question what the future for outsourcing looks like.

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Outsourcing Governance The Legal Impact of 2014’s Biggest Shared Services and Outsourcing Trends

In both shared services and outsourcing, the most complex aspects of establishing a center, or coming to an agreement with a BPO provider are linked to the legalities involved. Elements such as the location an organisation decides to establish an SSC or the location its contracted-out services are received from can and have been known to have a massive impact on cost, quality of service and even the data protection and privacy of a business.

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Outsourcing Ask Not What Your BPO Can do For You - Ask What You Can do For Your BPO

In this white paper, Basware discusses the different options an organization has when outsourcing the F&A function, to ensure and accelerate the process improvement efforts by the BPO provider.

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Outsourcing P2P Process Is End to End Outsourcing The Answer to Broken P2P Processes?

If we’ve learnt anything in procurement this year, it is that procurement and sourcing have been underestimated in terms of their contribution to the front-end of the business in an increasingly competitive market. Following the ‘horse meat’ scandal that affected many food retailers in Europe, and as Boeing recovers from the issues with Dreamliner, the importance of the supply chain has been brought into sharp focus.

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Leadership/Governance Outsourcing What Pushes Financial Leaders to Change Their Delivery Model?

EXL Service, in conjunction with Outsourcing Center, asked finance leaders representing enterprises of all sizes to describe their finance evolution, giving the industry its first glimpse into the motivations — and the timeframe — for taking the next step on the journey. This is what they told them.

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Outsourcing Finance Leaders on Sourcing Success

This report presents the results of a global survey of finance leaders on the aims and effectiveness of finance shared services and outsourcing programmes. It explores the initial drivers behind adopting finance shared services and outsourcing finance operations, considers how these are evolving, and the success of current approaches.

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Outsourcing Public Sector Professional Outsourcing Report: Shared Services

This report from Professional Outsourcing examines shared services in both the public and private sectors as organisations look to cut costs.

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Outsourcing Deloitte Report: How to Leverage Sustainability Initiatives for Finance Transformation

This Deloitte report shows the six key areas in which sustainability initiatives can prompt finance transformation.

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Outsourcing A new world option for offshoring: Latin American countries can offer European businesses competitive benefits

This Wipro report, on the competitive benefits Latin American countries, will help European organisations who are currently evaluating offshoring locations.

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Outsourcing The Hidden Costs of Outsourcing

Organizations are eagerly embracing the concept of offshore outsourcing. However, outsourcing does not always deliver on its promise. There are many hidden costs organizations should be aware of, which are detailed in this downloadable report.

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Outsourcing AP Strategic Considerations For Designing Successful Financial Processes For Shared Service Centers

Corporations continue to be under relentless pressure to reduce Finance costs and strengthen internal controls. This downloadable white paper explores the considerations, and advantages/disadvantages of adopting a Shared Services Center or Outsourcing model for Finance processes.

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Global Business Services Outsourcing Outsourcing And The Changing Models For Shared Services

5 key takeaways from a recent webinar on outsourcing and global business services.

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PR & Branding Strategy Do Your Customers Know What You Know?

Both shared services and BPOs are working to become more like value adding partners, rather than just third parties. Having a clear message of what your organization does is important. This is something that shared services organizations can easily benefi

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Global Business Services Outsourcing Can You Globalize Without Outsourcing?

At last week’s European Summit for Leaders in Shared Services, shared services strategy was hot on the agenda. In particular, the integration of outsourcing into the shared services or global business services model, and the various methods for doing so, were keenly debated. We take it for granted that outsourcing is the future for any large corporation, and is the fastest way to globalize your business.

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Customer Satisfaction Outsourcing Insourced or Outsourced? The Future of Shared Services According to Leaders in The Market

In my research for Source to Settle as a Service, sharedserviceslink.com’s brand new event for 2013, I’ve been talking to leaders in shared services about their vision for the future. The focus of my research has been on customer satisfaction and service provision.

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P2P Process Outsourcing Four Critical Success Factors Behind Sony’s Simultaneous Standardisation and Outsourcing of Purchase-to-Pay

At last week’s Purchase to Pay conference, Sony Europe spoke about their ambitious programme to centralise local offices and outsource their purchase to pay functions in just 12 months.

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Outsourcing Will Outsourcing Be Dried Up By 2022?

According to the Economist, quoting the Hackett Group, this is a distinct possibility. But is this simply because the increase of technology and automation will mitigate the need for human FTEs, or because outsourcing and offshoring are becoming so much a part of normal business strategy?

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Outsourcing The Re-Naming of an Industry

The results of a recent survey by Horses for Sources show that 61% of industry stakeholders want to drop the term "outsourcing".

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Outsourcing Global Business Services Has Outsourcing Become a Dirty Word?

The popular analyst authority and knowledge community for the global services industry, Horses for Sources, recently launched a survey asking professionals within the technological business services market whether the word ‘outsourcing’ should be dropped.

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Outsourcing To Outsource or Not to Outsource in The Age of Technology

Processing invoices is rarely a company’s core skill, and nor should it be. But if invoices are going unpaid or being paid in duplicate, the success or otherwise of such back office functions will inevitably have an effect on the bottom line

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Outsourcing What's New in Outsourcing?

Find out how the NOA define innovation, and where outsourcing is being innovative.

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Outsourcing The Top-Five Rules to Switching Outsourcers

The first wave of five and ten-year outsourcing contracts is coming to an end and customers are deciding whether to stay with their current providers or swap. If you're thinking of switching, our five rules will help you manage a smooth transition.