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STRATEGY

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Procurement Strategy The Strategic Sourcing Lifecycle

White Paper: Introduction to strategic sourcing with highlights on the developments and techniques fundamentally changing the sourcing function for the world’s largest companies.

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Blockchain Automation Infosys Collaborates with 7 Banks to Execute Blockchain Finance Trade Network

Indian IT giant Infosys is exploring the potential of blockchain technology to bring new efficiencies in trade finance.

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RPA Strategy How to Create a Single Source of Truth: A Guide for Business Transformation

Who would have predicted that by 2018, more than 3 million workers globally will be supervised by a “robo-boss”? At least, that’s the way things are trending according to Gartner’s report “Top Strategic Predictions for 2017 and Beyond: Surviving the Storm Winds of Digital Disruption.” Change in every direction is affecting businesses faster than ever before, but this is especially true in terms of new technologies. Creating a single source of truth can help with business transformation.

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SSO Journey/Set Up/Location Strategy Citi Service Center Celebrates 10 Years in Costa Rica and Announces New Jobs

As part of its growth strategy in Costa Rica, Citi announced that it hopes to continue generating more employment opportunities. This news was communicated during the celebrations of the tenth anniversary of the Shared Service Center, better known as Citi Service Center (CSC), which operates in La Ribera de Belén, Costa Rica, where it provides services to other Citi offices worldwide.

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Supply Chain Management P2P Process Tradeshift Launches Solution to Drive Supply Chain Innovation

Tradeshift has announced the official launch of Tradeshift Frontiers.

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Blockchain Machine Learning/Artificial Intelligence Unilever Set to Participate in Blockchain-Based Supply Chain Pilot

The consumer goods giant Unilever will take part in a trial involving blockchain-based tracking of products across supply chains. The pilot aims to quantify the sustainability of agricultural practices and reward farmers when appropriate.

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SSO Journey/Set Up/Location Strategy Boehringer Ingelheim Choose Philippines for Third SSC

Boehringer Ingelheim is a leading global pharmaceutical company, with headquarters in Ingelheim, Germany. The company presently operates with over 50,000 FTEs across the globe.

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R2R Finance KPMG and BlackLine Form Alliance to Help Modernize Finance

KPMG LLP and BlackLine, Inc., a global provider of financial automation software solutions, today announced at IntheBlack 2017 an alliance to empower finance and accounting (F&A) teams to deliver real-time financial intelligence to executives and add strategic value to the enterprise.

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Strategy Leadership/Governance Coupa Hires New Chief Customer Officer

Coupa Software, a provider of cloud-based spend management, announced today that senior software executive Mark Riggs has joined the company as its first Chief Customer Officer (CCO). Riggs will have the responsibility to help scale the customer success function, foster long-term customer relationships and maximize customers’ lifetime value with Coupa.

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RPA Strategy EY and UiPath Collaborate to Support Organizations Using RPA

EY has formed a collaboration with UiPath, a global provider of robotic process automation (RPA) and intelligent automation (IA) software, to help provide the significant potential benefits of RPA to organizations worldwide.

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Talent Leadership/Governance Generation Next: Managing Talent in Shared Services

Today's young professionals in finance shared services have as much ambitions to progress within the organisation than any ACCA member or student polled for Generation Next, the largest global survey of young finance professionals' career aspirations and work preferences.

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Strategy P2P Process Symphony Ventures Opens Development Centre in India

Symphony Ventures has announced the opening of its development centre in Bengaluru, India, to serve global clients with operations in India, the Middle East and Asia Pacific.

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Talent Finance Professional Accountants - The Future: Generation Next

This report forms part of ACCA’s research into the future of accountancy, the drivers of change in the profession and the skills that will be most needed in the future.

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P2P Process AP Components of an Accounts Payable Makeover

Most businesses have traditionally viewed Accounts Payable as a cost center – but no more. Finance professionals are taking a more strategic approach when it comes to AP and as a result are expanding the traditional remits of the AP function.

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Strategy Automation The Future of The Finance Function Survey 2016

This report highlights what demanding and challenging conditions finance professionals are facing today. Sponsored by BlackLine and in conjunction with FSN (The Modern Finance Forum).

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Analytics Automation The Biggest Challenge of Implementing Digital Technologies

Over the past few years, shared services and business operations have been increasingly embracing digital technologies and analytics. But are they realizing the expected benefits?

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AR Outsourcing Key AR Outsourcing Drivers Today

Over 70% of companies cite Days Sales Outstanding (DSO) reduction and increase in dollars collected as major motivations behind Accounts Receivable (AR) outsourcing, according to a recent survey.

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Analytics IT Are Digital Technologies And Analytics Transforming Business Operations?

Digital technologies and analytics can revolutionize shared services and business operations. However companies are still struggling to deliver significant results from their investment.

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HR Strategy Identifying AAA Employees in Shared Services

When OPG implemented their Shared Financial Services Centre in May 2012, they looked at their workforce profile and realized 55% of Shared Services employees were eligible to within the same period. So how did they work to ensure continuity and sustainability of services?

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Strategy Continuous Improvement 3 Lessons Shared Services Leaders Can Learn From Virgin America

Airline carrier Virgin America has got it right. What am I talking about? Okay – let me ask you this: what’s the most boring part of your flight? That’s right – the safety instructions.

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Strategy 10 Lessons All Shared Services Professionals Should Learn

At our European Summit for Leaders in Shared Services and Outsourcing this month brought together over 100 shared services professionals and experts addressing the pressing issues facing shared services professionals. This year we had a real focus on how a variety of shared services (HR, Finance, Multifunctional) underwent transformations and shake ups in the business to improve service quality.

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Global Business Services Strategy They're Great! How Kellogg are Rolling Out Their Global Business Services Operation

Last month, Kellogg Co. announced the opening of its new, North American Global Business Services center, part of a four-year restructuring program aimed at streamlining the company’s corporate functions.

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Customer Satisfaction Strategy The 7 Relationships Vital to a Shared Services Organization’s Success

This week, Susie West ran a webinar with Jamie Lyon, Head of Corporate Sector at the Association of Chartered Certified Accountants (ACCA) to explore the ‘7 relationships vital to a shared services organization’s success.’ Relationships are absolutely fundamental to shared services. Not only are shared services organizations (SSO) there to support the wider business, but they have also been established to deliver services to it.

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HR Strategy HR Shared Services: Beyond Payroll

When I talk to people about their HR shared services function, for the most part, we’re just talking about the payroll transaction process. But one process does not a shared services function make. Well not in today’s terms, anyway.

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Continuous Improvement Strategy What Are You Thankful for in Shared Services?

Often when we speak to shared services professionals, the conversation is about what is not going well, and what could be better, and how they can improve their KPIs. But I thought I’d reflect on some of the really positive things I’ve heard recently, and some things that you might want to consider in your shared services organization.

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HR Strategy Know Your Hunting Approach And Seek Out The Soon-to-Retire-ees

During the Atlanta Shared Services Leaders’ Summit, the subject of growth occupied a number of sessions. One speaker shared one if his strategies.

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Strategy Governance The Third Wave in Shared Services

Benchmarks show the range of cost efficiencies for organisations using Shared Services are as wide as for those that do not. This paper illustrates the reasons for this, discusses Shared Services efficiency and value creation, explores the new wave of continuous improvement and shares the role of Key Performance Indicators (KPIs), Key Exception Indicators (KEIs), Continuous Monitoring and Exception Analytics.

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Benchmarking/KPIs Strategy Building 'World Class' Shared Service Centres

The efficiency to be gained with shared services is well-documented. But what is next on the horizon for leading SSO performers? Find out in this downloadable whitepaper.

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Benchmarking/KPIs Strategy Who Will Kick-Start Your Finance Transformation?

Where does the inspiration for finance transformation come from? At sharedserviceslink.com we hear lots of stories from finance operations and shared services who have transformed their finance operations that were not fit for purpose to support the future of the company to world-class operations. But how does the transformation process start?

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e-invoicing P2P Process Building The Business Case For e-invoicing And Making it a Success – The Henkel Story

To tackle the high cost of manual processing, Henkel began looking for a solution that would increase invoicing efficiency and improve compliance through its purchase to pay process. The solution: e-invoicing.

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PR & Branding Strategy Do Your Customers Know What You Know?

Both shared services and BPOs are working to become more like value adding partners, rather than just third parties. Having a clear message of what your organization does is important. This is something that shared services organizations can easily benefi

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Global Business Services Outsourcing Can You Globalize Without Outsourcing?

At last week’s European Summit for Leaders in Shared Services, shared services strategy was hot on the agenda. In particular, the integration of outsourcing into the shared services or global business services model, and the various methods for doing so, were keenly debated. We take it for granted that outsourcing is the future for any large corporation, and is the fastest way to globalize your business.

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Strategy Customer Satisfaction The User, The Beneficiary or The Bill-Payer: Who Are Your Customers?

Having just returned from a great European Summit for Leaders in Shared Services this week, the sharedserviceslink.com are revived and inspired. The many interesting discussions and debates that emerged have provided us with much food for thought. One topic in particular kept coming up, and that was customer satisfaction.

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Customer Satisfaction Outsourcing Insourced or Outsourced? The Future of Shared Services According to Leaders in The Market

In my research for Source to Settle as a Service, sharedserviceslink.com’s brand new event for 2013, I’ve been talking to leaders in shared services about their vision for the future. The focus of my research has been on customer satisfaction and service provision.

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Strategy Governance What Does value Mean to Your Shared Service Centre?

Based on some recent research we’ve done with senior shared services professionals, here are some thoughts on what value means to shared service centres and their customers.

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Global Business Services Strategy Moving HP’s Global Business Services From Low Cost Provider to Value Added Business Partner

At the sharedserviceslink.com Summit for Leaders in Finance Shared Services, Jeff Fiorini (GBS Program Manager) presented on Hewlett-Packard’s Global Business Service’s journey to become a valued business partner.

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Strategy What Happens in The Ladies' at sharedserviceslink Events?

I find at conferences that some of the best conversations happen in the ladies’ loos. But any man daring to put a cup against the door at a venue where a sharedserviceslink.com conference is happening, and he’ll tune into an intimate conversation on shared services.

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Strategy How to Add Value to Finance Shared Services

In the context of shared services, what is value? For different organisations, value can mean different things. For some, delivering value means achieving efficiency savings through automation and standardisation. For more advanced shared services it’s ab

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P2P Process Automation Why an E-Commerce Group in Shared Services Makes Sense

With all the investment now made in technology, why do many shared services organisations still lack an e-commerce group?

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Strategy Tips For Success in Finance Shared Services

How can shared services add value to the business? Tips for success from our conference presenters.

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Governance Strategy Defining The Vision And Purpose of Your Shared Services Centre

How you define the vision and purpose of your shared services centre is key to success. Taking tips from shared services leaders, here are some of the critical factors in establishing your vision and purpose.

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Strategy Stop Trying to Read Minds: What Finance Directors Want to Hear in Internal Project Business Cases

In my research for sharedserviceslink.com’s annual Accounts Payable Tech and e-Invoicing Summit 2012, one challenge that has come up time and again for shared services directors is: how can you secure buy-in to your project from senior management?

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Global Business Services Strategy How to Secure Sponsorship and Commitment to Your Shared Services

I have been spending the last few weeks speaking to heads of shared services and global business services for sharedserviceslink.com European Summit for Leaders in Shared Services. I’ve heard some great insights into how they have created and grown their global shared services, their success factors and what bumps they had along the way.

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Global Business Services Strategy Global Ambitions For Shared Services

There is a notable trend in how many finance shared services are looking to globalise their shared services and extend their scope beyond finance. Here are some things we’ve learned talking to leaders of global business services.

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Strategy The Direction for North American Shared Services? Upbeat and Value-driven

Read what our webinar speakers' perspectives are on current trends, opportunities and next steps for organisations transforming their finance functions.

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Strategy Governance Recognising Women in Shared Services For International Women's Day

Read more about the women who are contributing their experiences and wisdom in shared services at our conference.

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Strategy Public Sector Shared Services on Primetime TV

We visit the moment when shared services was discussed on BBC1's 10 o'clock news programme.

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Procurement Process Excellence/Compliance Finance And Procurement: The Case For Collaboration

Read the key points discussed around collaboration between procurement and finance at sharedserviceslink's AP Automation summit.

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Procurement Strategy 3 Reasons Why Finance And Procurement Don't Get On

Find out the 3 key reasons why Finance and Procurement are so disconnected.

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Strategy One of The 15 Secrets to Shared Services Success - Lean in Purchase to Pay

Read the key take aways from our recent event, "15 Well Kept Secrets to Shared Services Success".