Read Watch

STRATEGY

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Procurement Strategy The Strategic Sourcing Lifecycle

White Paper: Introduction to strategic sourcing with highlights on the developments and techniques fundamentally changing the sourcing function for the world’s largest companies.

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Process Excellence/Compliance Automation The Strategic CFO in a Rapidly Changing World

Over 500 CFOs and Finance Execs surveyed by The Economist Intelligence Unit. See the results.

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Global Business Services RPA General Motors RPA Program – Key Stats and Key Deployment Methodology

2016 marked two significant events for General Motors: they took their GBS to a 2.0 generation, and they initiated their RPA program. Their RPA journey had started.

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GPO RPA How Structuring the GPO Role Supports Your RPA Drive

This session looks at how a GPO can get ready for scale

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Blockchain Automation Infosys Collaborates with 7 Banks to Execute Blockchain Finance Trade Network

Indian IT giant Infosys is exploring the potential of blockchain technology to bring new efficiencies in trade finance.

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Strategy Leadership/Governance Public Sector SSO and its Digital Plans

Susie West interviews Hazlette Benson, Account NI's Head of Strategy, Governance & Transformation at sharedserviceslink's 2018 Shared Services Leaders' Summit in London.

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RPA Strategy How to Create a Single Source of Truth: A Guide for Business Transformation

Who would have predicted that by 2018, more than 3 million workers globally will be supervised by a “robo-boss”? At least, that’s the way things are trending according to Gartner’s report “Top Strategic Predictions for 2017 and Beyond: Surviving the Storm Winds of Digital Disruption.” Change in every direction is affecting businesses faster than ever before, but this is especially true in terms of new technologies. Creating a single source of truth can help with business transformation.

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Global Business Services Strategy Global Business Services (GBS) Evolution

Understanding GBS Maturity and Avoiding Pitfalls in Your Journey.

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Process Excellence/Compliance Benchmarking/KPIs Technology: The Fast Track to OPEX in Shared Services

Delivering Operational excellence requires resourcefulness and focus. As we live in a constantly changing business environment we are regularly challenged to adapt and embrace these changes.

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RPA Change Management The Ins and Outs of Scaling RPA

RPA is now 5 years old as a technology and many organisations have moved beyond the first steps.

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Staffing RPA How GE are Using 19 Robots in Their Cross-functional SSC

Under the GE Global Operations umbrella sits a 2,000-person SSC based in Hungary and covering Europe & Russia.

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Customer Satisfaction SAP Let’s Talk About Customer and Employee Satisfaction

For an SSO, continuing to improve the customer experience is a must especially at a time when talent is becoming harder to find and retain.

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RPA Outsourcing Opening Address: RPA and its Impact on Shared Services Target Operating Models (TOMs)

In this opening address we will examine the wider impact of RPA on a shared services vision, strategy, culture and more.

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Commercializing Change Management The LATAM Shared Services Digital Summit 2018 Opening Presentation

In this opening address, Susie West, CEO of sharedserviceslink, explored fresh survey data on trends in the migration to Latin America, what methods SSCs are employing to achieve best in class, and how they stack up globally.

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SSO Journey/Set Up/Location Strategy Citi Service Center Celebrates 10 Years in Costa Rica and Announces New Jobs

As part of its growth strategy in Costa Rica, Citi announced that it hopes to continue generating more employment opportunities. This news was communicated during the celebrations of the tenth anniversary of the Shared Service Center, better known as Citi Service Center (CSC), which operates in La Ribera de Belén, Costa Rica, where it provides services to other Citi offices worldwide.

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Global Business Services Strategy Infographic: Shared Services Models - What's Right for Your Organization?

When it comes to operating models in shared services we know that one size doesn’t fit all. Although we have seen an evolution in models from centralized, to multi-functional to Global Business Services, organizations are identifying other models that fit their business needs.

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SSO Journey/Set Up/Location Talent 7 Key Insights into LATAM by Deloitte

I recently had the opportunity to interview Kort Syverson of Deloitte about the opportunities that LATAM is offering the shared services industry. He shared his insight into the growth of LATAM as a strategic location and some thoughts as to why companies are benefitting greatly from setting up SSCs across LATAM.

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Blockchain Strategy Bursting the Blockchain Bubble

Everyone is talking about blockchain but do we fully understand what it is and how it is set to impact shared services?

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e-invoicing VAT/Tax Tax-Compliant Global Electronic Invoice Life-Cycle Management

This white paper outlines in detail the global trend towards real-time tax ‘clearance’ of invoices and how this impacts businesses in their day-to-day operations and business-to-business transaction automation strategies.

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Leadership/Governance Strategy 5 Ways to Communication Success for Global Teams

Working with team members from differing cultures and countries is rewarding and challenging. You certainly won’t see your people every day let alone once a month, yet you still have group objectives to meet.

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Supply Chain Management P2P Process Tradeshift Launches Solution to Drive Supply Chain Innovation

Tradeshift has announced the official launch of Tradeshift Frontiers.

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RPA Data Management Things to Consider for 2018 across Finance and Shared Services

Every year we are all inundated with various pundits’ views of what’s in store for the New Year. We are only 16 days into 2018 and already there’s a vast amount to digest.

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Blockchain Machine Learning/Artificial Intelligence Unilever Set to Participate in Blockchain-Based Supply Chain Pilot

The consumer goods giant Unilever will take part in a trial involving blockchain-based tracking of products across supply chains. The pilot aims to quantify the sustainability of agricultural practices and reward farmers when appropriate.

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P2P Automation P2P Process Setting Your P2P Strategy for 2018 and Beyond

The P2P landscape is changing quickly. With emerging technologies starting to make a real impact, most finance leaders are resetting their goals, realizing they can aim higher. We want to help you aim as high as you can. sharedserviceslink and Canon conducted a survey to better understand the goals, priorities and challenges of senior finance professionals. We will be sharing the results in a webinar this December 13th and helping you set your strategy and make your goals a reality.

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SSO Journey/Set Up/Location Strategy Boehringer Ingelheim Choose Philippines for Third SSC

Boehringer Ingelheim is a leading global pharmaceutical company, with headquarters in Ingelheim, Germany. The company presently operates with over 50,000 FTEs across the globe.

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Strategy 5 P2P Trends - Prepare for the RPA Revolution

Here are 5 key trends you need to be aware of for your P2P strategy for 2018 and beyond

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R2R Finance KPMG and BlackLine Form Alliance to Help Modernize Finance

KPMG LLP and BlackLine, Inc., a global provider of financial automation software solutions, today announced at IntheBlack 2017 an alliance to empower finance and accounting (F&A) teams to deliver real-time financial intelligence to executives and add strategic value to the enterprise.

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Finance Strategy Transforming Statutory Reporting at General Electric

Local statutory financial reporting can be a real headache for multinationals, often requiring reports to be created for hundreds of legal entities across dozens of jurisdictions all with different formats and reporting deadlines. 

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Strategy Leadership/Governance Coupa Hires New Chief Customer Officer

Coupa Software, a provider of cloud-based spend management, announced today that senior software executive Mark Riggs has joined the company as its first Chief Customer Officer (CCO). Riggs will have the responsibility to help scale the customer success function, foster long-term customer relationships and maximize customers’ lifetime value with Coupa.

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O2C Strategy The Accounts Receivable Problem and What to Do About It

For over 20 years, enterprise companies have been managing isolated parts of Order to Cash in shared services. This article looks at how two companies, AstraZeneca and Tesco, are looking into bringing their entire O2C process into shared services.

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RPA Strategy EY and UiPath Collaborate to Support Organizations Using RPA

EY has formed a collaboration with UiPath, a global provider of robotic process automation (RPA) and intelligent automation (IA) software, to help provide the significant potential benefits of RPA to organizations worldwide.

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Talent Leadership/Governance Generation Next: Managing Talent in Shared Services

Today's young professionals in finance shared services have as much ambitions to progress within the organisation than any ACCA member or student polled for Generation Next, the largest global survey of young finance professionals' career aspirations and work preferences.

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Strategy P2P Process Symphony Ventures Opens Development Centre in India

Symphony Ventures has announced the opening of its development centre in Bengaluru, India, to serve global clients with operations in India, the Middle East and Asia Pacific.

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Strategy Leadership/Governance I’m a CTO, and I’m Here to Digitally Transform the Business

According to the International Data Corporation, by the end of 2017 there will have been a $1.2 trillion spend worldwide on Digital Transformation technologies – this is a 17.8% increase from 2016 .

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P2P Process Strategy Thoma Bravo, Hyland to Acquire Kofax, ReadSoft, Perceptive Software

Thoma Bravo, a private equity firm, which owns Hyland Software announced it has entered into a definitive agreement with Lexmark International Inc., a global imaging company, to acquire Lexmark’s Enterprise Software business, which is made up of three primary businesses: Kofax, ReadSoft and Perceptive Software.

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P2P Process AP Financial Leaders' Benchmarking Report

Accounts payable (AP) has experienced a breathtaking transformation in recent years. Today’s AP organizations bear little resemblance to their predecessors of even a couple of decades ago. Some of you who have spent a career in AP will have seen some of these remarkable changes as AP has become a more strategic function in procure to pay (P2P) and global financial shared services.

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Strategy Leadership/Governance Tradeshift Adds Bilfinger and Société Générale to their Growing List of New Clients

It’s a hugely exciting time for Tradeshift as their reputation continues to go from strength to strength.

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Legal/Compliance/Risk AP How BAE Systems is Reducing Fraud

Is fraud creating problems within your Accounts Payable department and processes?

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Strategy Leadership/Governance Roc Recognized as Most Innovative Tech Company at Southern Tech 100 Awards

Roc Technologies, a managed services provider specializing in business process, project delivery, and technology transformation, was awarded Most Innovative Tech Company at The Business Magazine’s annual Southern Tech 100 Awards.

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Talent Finance Professional Accountants - The Future: Generation Next

This report forms part of ACCA’s research into the future of accountancy, the drivers of change in the profession and the skills that will be most needed in the future.

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AP P2P Process Accounts Payable 2017 Report Card

Are you achieving best-in-class status when it comes to you AP department and processes?

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Global Business Services Strategy Global Business Services: What’s the Verdict?

Global Business Services has found itself under the shared services spotlight but how and why did it get there?

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Process Excellence/Compliance Strategy Coca-Cola's Approach to Statutory Reporting

Traditionally the complex process of creating statutory financial reports has been managed by local finance teams or outsourced to audit firms or a combination of both. Processes were manual with the widespread use of spreadsheets for data collection and Word for report creation resulting in inefficiencies and issues with inaccurate or delayed reporting.

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P2P Process AP Components of an Accounts Payable Makeover

Most businesses have traditionally viewed Accounts Payable as a cost center – but no more. Finance professionals are taking a more strategic approach when it comes to AP and as a result are expanding the traditional remits of the AP function.

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P2P Process AP The Future of Purchase-to-Pay: Trends Report

Surprisingly, Europe is distinctly immature when it comes to the implementation of P2P technologies. Most businesses report that they have yet to fully control spend using Purchase Orders (PO) and half say they have less than 50% of their spend under control.

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Leadership/Governance Strategy Shared Services Leaders' Summit 2017 - Opening Presentation

Presented at the 10th Annual European Shared Services Leaders' Summit, Susie West,  Founder & CEO of sharedserviceslink kicks off the summit with a series of insights and results gathered by her and the sharedserviceslink team during the build-up of the event.

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Continuous Improvement Leadership/Governance 5 Ways to Strengthen your SSO incrementally

It's tradition that shared services organizations want to achieve big cost savings. Not any more, the focus is shifting to those incremental savings that make a greater difference.

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Leadership/Governance Strategy Want to Shape your SSO’s Future? 4 Ways.

In this recent feature Susie West celebrates the 21st birthday of the shared services concept and high-lights 4 ways that will help shape the future for mature SSOs.