2016 to 2020: Smith & Nephew GBS Highs and Learnings

2016 saw the Go Live of the much-anticipated Smith & Nephew GBS. Four years on from inception, the GBS employs 1350 staff, services Finance, Procurement, HR and IT, reports into the President of Global Operations, and runs mostly end to end processing from wing-tip to wing-tip… with a view to be fully implemented. Phil Priest, SVP GBS, will share with you:

• Lessons from Go Live – the Dos and Don’ts
• How to best manage scale and prioritise scope
• End to End processes – transitions and successes
• Technologies that have proven their absolute worth (ie Intelligent Automation)
• How Covid-19 has improved and impeded performance
• GBS Baseline and Finish line data that proves the transformation was well worth the investment
• Where next in 2021

Download or Listen to this exciting case-study webinar.