Shared Services Collections: 5 Lessons Learnt


During the pandemic 75% of companies took immediate steps to improve working capital*. Extending DPO seemed unethical at a time when suppliers were often desperate for cash, so companies doubled down on compressing Days Sales Outstanding. This webinar will examine 5 Lessons learnt from the pandemic, and how we can keep them in play, for the long term.

Our panelists will be discussing:

  • 2022 and beyond – the process and technology check list for your Collections organization
  • How the role of Credit Collectors has changed, and where the responsibilities go from here
  • Critical success factors to securing ROI and happy customers through your Collections automation programme
*The Hackett Group

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