While automation is widespread in shared services, we are now seeing leading organizations using robotics and Robotic Process Automation (RPA).
Adoption of robotics is not yet widespread, but it is growing. To better understand how shared services are using robotics, we conducted a survey with over 100 global shared services professionals.
Read this report to learn:
- To what extent shared services are using robotics currently, and the rate of growth in the next 12 months.
- What is the general understanding of what robots can do, and does this match with reality?
- What are the most common objections or reservations about using robotics
- What are the benefits organizations have seen from using robotics
- Three tips to help you realize the power of robotics
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