This DHL P2P Case Study is a story of when the KPIs look good, but the effort and grunt work hasn’t gone away… but then it finally does.
A few years ago, DHL was already automating 90% of payments and remittance advice notes. Things were looking good. But the problem was that last 10% of volume – it was consuming a disproportionate amount of resource.
This case study maps out what DHL did to reach 100% automated payments.
The P2P team found a way to:
- Massively improve the quality of the data
- Handle the complexity of different formats
- Further automate end-to-end
- Leverage AI to reduce costs
I invite you to take a look at this one-page case study: Deutsche Post DHL Group Increases Efficiency by 70%
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