Is RPA helping employees have more interactions?

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Editor Coda
Mar 15, 2019

Is RPA helping employees have more interactions? Apparently so, according to ‘The Impact of RPA on Employee Experience’, a recent Forrester Consulting study. 65% of people responding reported RPA as helping employees have more human interactions due to the way it restructures the workplace.  


The study, commissioned by UiPath, shows that firms reported increased efficiency, increased employee engagement, and improved customer services, and that RPA provided companies with greater insights into its customers. It also found that a lack of skilled workers is causing companies to struggle to scale their RPA deployments, with over 90% reporting that they find it hard to understand the different options.


“With the rise of automation tools, many fear a dystopian view that solutions like RPA will replace jobs, and human workers will be left out of favor. As the study finds, the reality is that RPA allows employees to engage in richer interactions with others, perform work that requires more brain power, and make fewer mistakes,” said Bobby Patrick, CMO at UiPath.
 

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