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9 score cards held up by people9 score cards held up by people

Every C2C Process Scorecard Should Include These 9 Crucial Metrics

Dates & Times

London, 21 Jun 2023 - 15:00

New York, 21 Jun 2023 - 10:00

San Francisco, 21 Jun 2023 - 07:00

New Delhi, 21 Jun 2023 - 19:30


In order to properly evaluate process performance and stability, Global Process Owners must be have a scorecard that addresses efficiency, effectiveness, and experience. 

During this webinar, Bryan DeGraw, Associate Principal and Global C2C Advisory Program Leader at The Hackett Group, will introduce the balanced scorecard approach to scorecard design. 

He will examine the key success factors that underpin successful scorecard development and specifically the crucial metrics for the Customer-to-Cash processes, including:

  • What frequency should they be measured and what is optimal?
  • How these metrics can best be aligned with stakeholders’ metrics?
  • How to see your metrics are in lock-step with your organization’s goals


Bryan DeGraw

Bryan DeGraw

Associate Principal, Finance Advisory Services, The Hackett Group
Susie West

Susie West

Founder and CEO, sharedserviceslink
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