Shared Services and Global Business Services (GBS) make up a quarter of the global services sector. This sector is expected to grow to US $300 billion in revenue by 2023. (Up from $211 billion in 2020.)
As this growth continues, finance shared services and GBS professionals are seeing increased workloads, increased complexity, and new challenges in refining their operational models and technology requirements.
As shared services aim to evolve, the ‘next generation’ is more focused on service innovation, client-facing initiatives, internal and external partnerships, and contributions to top-line growth and customer journeys.
Yet this growth is often hampered with foundational challenges.
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