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SHARED SERVICES

P2P Shared Services Secrets to Unlocking Next-Level Automation

You have a crucial role to play to help guide your company to ensure organizational resilience and to navigate through a rapidly changing compliance and business landscape.

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Shared Services P2P Susie West interviews Taulia’s Alexander Mutter, Managing Director EMEA Sales

Susie West interviews Taulia’s Alexander Mutter, Managing Director EMEA Sales, to find out:

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P2P Shared Services Are Portals Complicating Matters?

Are Portals Complicating Matters? Find out by reading this exciting e-book and discover the revolutionary “Zero Serve” Model.

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Shared Services Less About Reducing FTEs, More About Capacity Creation

In 2017, Theresa Wilson-Szokalo joined National Grid’s shared services as a business transformation lead. Theresa, driven by the mandate of ‘unlocking value’ and supported by Accenture, set up an engineering capability within the shared services function to give National Grid’s front-line teams – the engineers – access to market leading engineering support capability. The impact of National Grid’s new support capability is game-changing for BPO in the utilities sector.

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Shared Services Talent Becoming a Talent Incubator

Joost van Daelen, Director GBS Service Excellence and Maayke van Houdt, HR Director at AkzoNobel, have a focus to mature the GBS organisation after the transition of activities into the GBS Centers. The challenge for GBS at AkzoNobel is to up the level from transitioned services to delivering increased value. Maayke and Joost recognise that a successful GBS requires a wealth of talent with a wide cross section of skills to drive its success.

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Shared Services How to Survive… and Flourish

In this year’s opening presentation, Susie West will delve into the pressure points for Shared Services and show that it is not only possible to survive, but to flourish.

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Shared Services Scaling Digital Transformation and Implementing Sustainable Change

Jorge Murillo, has spent the last year at the reigns of Coca-Cola’s digital transformation. After nearly 30 years at the company, he has a unique view of the journey they’ve been on. 

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Shared Services Delivering Champions

For the last few years, Jennifer Sturch, Head of GBS, at McDonalds has been concentrating on stabilising their offering and focusing heavily on the customer AND employee experience and CI. By investing in the team, providing customer experience training and building a culture of operational excellence, Jennifer is seeing increased customer satisfaction for suppliers, franchisees and internal workers. Their success was evident with an attrition rate of less than 5% and their NPS score for franchisees rose by 50 and internal colleagues by 90!

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Shared Services We Never Really Meant to “Burn Down the Shared Services House!"

In 2019 we challenged you to “burn down the house “ of Shared Services and GBS, to enable a new philosophy and operating model to rise like a phoenix from the ashes. But we didn’t mean this literally. Sadly, coronavirus doesn’t have a sense of humor.

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Shared Services Talent Nurturing People, Talent and Culture, Embracing Digital Transformation, Building Capabilities and Accelerating Performance

Coca-Cola European Partners (CCEP) shared services is rocketing towards the future - focusing on nurturing people, talent & culture, building capabilities and are moving towards an integrated shared services that goes beyond finance. Formed in a 3-way merger, CCEP has completed integration and is now undertaking a major digital transformation.

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Shared Services Operate, Optimise, Transform – Creating Enterprise Value through Classic and Non-Classic End-to-End Processes

Four years on from its inception in 2016, Smith & Nephew’s 1350 FTE-strong GBS services the business with finance, IT, procurement and more. With the aim to expand into enterprise value, the GBS now reports into the COO instead of the CFO, is more tightly aligned with the customer services operation, and is devoting attention to delivering true end-to-end – not just in the classic H2R, O2C, R2R and S2S, but in other areas like Fixed Assets, Acquire to Retire, M&A, Assess to Acquire, Planning to Inventory, and Forecast to Delivery.

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Shared Services O2C How Will Digital Transformation Enable “Next Generation Shared Services"?

In the past decade, the evolution of shared services has been a rollercoaster ride – offshoring, outsourcing, GBS and, more recently, remote working. For Moustapha Ould Ibn Mogdad, GBFS – OTC Canada at BMS, positive customer experience is a critical requirement for next-gen shared services. He has accelerated the adoption of new technologies by utilising all the data available and is successfully leveraging this technology to drive increased customer value.

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Shared Services Change Management Change Management Strategies for the Digital Era

One of the most common reasons transformations fail is that there isn’t enough focus on the human side of change and change management.

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Shared Services The New Delivery Center

Jack Dorsey, head of Twitter, says the company’s staff can work from home “forever.” Such statements seemed almost incredible pre-2020.

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Shared Services 3 Ways Covid-19 Changed Shared Services and How to Prepare for What’s Next

Remote working, changes to Standard Operating Procedures and disrupted anti-fraud processes have created new vulnerabilities. This report looks at what is behind a rise in phishing and fraud attempts and how shared services are responding to a decrease in working capital.

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Jul 28, 2020

Shared Services R2R Kier GBS: Resource Hungry Process Automated with Significant Improvements in Quality While 65% FTE Reduction in Financial Accounting

Listen to this webinar to find out how Kier transformed their FinAcc team, resulting in reduced overheads, FTE reductions and 100% of recs captured using BlackLine technology.

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Shared Services sharedserviceslink Susie West Chats with The Hackett Group at their Conference

Watch this short video where Susie West talks about sharedserviceslink and its membership at a recent event run by partner The Hackett Group.

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Shared Services Novartis and Covid 19

Susie West interviews Robert Weltevrede, Head of Novartis Business Services, on how his GBS operation is responding to the Covid-19 pandemic.

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Shared Services Ultra Electronics and Covid 19

Susie West interviews Will James, Director GBS UK at Ultra Group, on how the Ultra Group is managing the impact of Covid-19 and the new “Business as Usual.”

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Shared Services Shared Services Leader on Covid-19 and its GBS Impact

In this interview, Dan Foley, Finance Shared Services Director at Kier Group, shares his thoughts, tips and concerns on how Covid-19 is impacting shared services today and for the longer term.

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Shared Services Digital Transformation at GE Power

A Guide to Digital Transformation Guide for Shared Services