Increasing Visibility Across 200+ Hotels and Making Audits a “Non-Event”

While Hyatt’s corporate office had already eliminated spreadsheets from their monthly reconciliation process, the accounting consolidation department still had to outsource much of their month-end reconciliations to a service provider in India. “We were monitoring 200-plus hotels but using this webbased tool that was really limited and very slow,” said Jeanette Nimmo, GL global process owner at Hyatt. “We were always waiting on a report that would tell us where the hotels were in the close process. Nothing was in real time, and our visibility across the process—and across the company—was incredibly limited.”