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Jumbo Automated Key Processes to Keep FTE Costs Low and Drive Efficiency

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Sally Hardcastle
Senior Researcher, sharedserviceslink
Oct 3, 2020

After a number of mergers and acquisitions Jumbo Supermarkets decided to centralise finance, IT and HR into a single shared services centre. Not all staff were moved to the new location, and rather than recruiting more staff, Jumbo Supermarkets wanted to automate key processes allowing them to operate efficiently without any additional FTE costs.

Find out which 12 processes were in the initial phase, and thanks to a very successful start, where they are on their current journey and their future plans. 

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