Access stand-out presentations from sharedserviceslink events. Learn from your shared services peers as they reveal their triumphs and their toughest challenges.


R2R Finance Automation of Record-to-Report: What are the Alternatives for GBS and SSCs?

The financial close is repetitive and complex. It often spans multiple geographies and departments, requires many levels of approvals and controls, and can include as many as six to seven hundred processes with hundreds of sub-processes embedded in each. Discover how period end Close can be a non-event.


P2P Push the DPO Envelope : Leverage AI to Optimise Payment Terms and Working Capital

apexanalytix’s research has shown that 25.73% vendor invoice terms are better for the supplier than the original negotiated terms. This session will dive into how payment terms get changed and financial impact to working capital. And, more importantly, how every supplier can be assessed against previously negotiated terms and opportunities for extensions, baseline date changes, or payment schedule changes.


Shared Services Less About Reducing FTEs, More About Capacity Creation

In 2017, Theresa Wilson-Szokalo joined National Grid’s shared services as a business transformation lead. Theresa, driven by the mandate of ‘unlocking value’ and supported by Accenture, set up an engineering capability within the shared services function to give National Grid’s front-line teams – the engineers – access to market leading engineering support capability. The impact of National Grid’s new support capability is game-changing for BPO in the utilities sector.


O2C AI Strategically and Effectively Employ AI and Machine Learning

Hear from Andrew Atkinson from Vp plc on how they effectively and strategically implemented AI to automate their Accounts Receivable, freeing up resources to focus on key initiatives and enable enterprise growth.


Shared Services Talent Becoming a Talent Incubator

Joost van Daelen, Director GBS Service Excellence and Maayke van Houdt, HR Director at AkzoNobel, have a focus to mature the GBS organisation after the transition of activities into the GBS Centers. The challenge for GBS at AkzoNobel is to up the level from transitioned services to delivering increased value. Maayke and Joost recognise that a successful GBS requires a wealth of talent with a wide cross section of skills to drive its success.


Shared Services How to Survive… and Flourish

In this year’s opening presentation, Susie West will delve into the pressure points for Shared Services and show that it is not only possible to survive, but to flourish.


Shared Services Scaling Digital Transformation and Implementing Sustainable Change

Jorge Murillo, has spent the last year at the reigns of Coca-Cola’s digital transformation. After nearly 30 years at the company, he has a unique view of the journey they’ve been on. 


Shared Services McDonald's GBS Finance: Delivering Champions

For the last few years, Jennifer Sturch, Head of GBS, at McDonalds has been concentrating on stabilising their offering and focusing heavily on the customer AND employee experience and CI. By investing in the team, providing customer experience training and building a culture of operational excellence, Jennifer is seeing increased customer satisfaction for suppliers, franchisees and internal workers. Their success was evident with an attrition rate of less than 5% and their NPS score for franchisees rose by 50 and internal colleagues by 90!


Shared Services We Never Really Meant to “Burn Down the Shared Services House!"

In 2019 we challenged you to “burn down the house “ of Shared Services and GBS, to enable a new philosophy and operating model to rise like a phoenix from the ashes. But we didn’t mean this literally. Sadly, coronavirus doesn’t have a sense of humor.


Shared Services Talent Nurturing People, Talent and Culture, Embracing Digital Transformation, Building Capabilities and Accelerating Performance

Coca-Cola European Partners (CCEP) shared services is rocketing towards the future - focusing on nurturing people, talent & culture, building capabilities and are moving towards an integrated shared services that goes beyond finance. Formed in a 3-way merger, CCEP has completed integration and is now undertaking a major digital transformation.


Shared Services Operate, Optimise, Transform – Creating Enterprise Value through Classic and Non-Classic End-to-End Processes

Four years on from its inception in 2016, Smith & Nephew’s 1350 FTE-strong GBS services the business with finance, IT, procurement and more. With the aim to expand into enterprise value, the GBS now reports into the COO instead of the CFO, is more tightly aligned with the customer services operation, and is devoting attention to delivering true end-to-end – not just in the classic H2R, O2C, R2R and S2S, but in other areas like Fixed Assets, Acquire to Retire, M&A, Assess to Acquire, Planning to Inventory, and Forecast to Delivery.


Shared Services O2C How Will Digital Transformation Enable “Next Generation Shared Services"?

In the past decade, the evolution of shared services has been a rollercoaster ride – offshoring, outsourcing, GBS and, more recently, remote working. For Moustapha Ould Ibn Mogdad, GBFS – OTC Canada at BMS, positive customer experience is a critical requirement for next-gen shared services. He has accelerated the adoption of new technologies by utilising all the data available and is successfully leveraging this technology to drive increased customer value.

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