The receivables team at Danone faced three main challenges stemming from a decentralized system; high manual processing of deductions, high volumes of short pays and poor visibility in the collections process.
The team were spending 128 hours a week processing electronic payments and 140 hours a week processing cash payments, leading to delays in dispute identification and resolutions, and decreased customer satisfaction.
Download this case study to find out how they turned it around.
Discover how they:
- Achieved a 95% increase in cash posting
- Saw a 25% reduction in DDO
- Realized their goal of 100% no-touch cash processing
- Saw productivity increase by 75%
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