Best practice and case studies for Finance, Shared Services and Indirect Tax professionals. Automation tips and strategies in our webinars, articles, events.

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P2P O2C ABBYY and IBM watsonx.ai Collaboration

ABBYY has announced its integration with IBM watsonx.ai. This collaboration leverages ABBYY's proficiency in document processing and IBM's powerful large language models, empowering businesses to automate data extraction and analysis with unparalleled precision and efficiency.

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O2C Serrala named a Leader in IDC MarketScape: AR Automation Apps for Enterprise 2024

Serrala, a global leader in finance process automation, has been recognized as a Leader in the IDC MarketScape: Worldwide Accounts Receivable Automation Applications for the Enterprise 2024 Vendor Assessment.

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Feb 22, 2023

O2C Cash App Tool = Productivity Game Changer

A cost rationalization exercise at The Chef's Warehouse highlighted banking fees as a major business financial burden. VP of Finance, Nelson Lopes, realized this was a perfect opportunity to shake up their Receivables process. Join us to hear the exciting journey Nelson and the team have been on.

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Jun 6, 2023

O2C Cash Application & AR Intelligence: 5 Reasons Why it’s a No-Brainer

If you are looking to take manual work out of AR and deliver more actionable intelligence, watch this on-demand webinar.

Every C2C Process Scorecard Should Include These 36 Key Metrics
Jun 21, 2023

O2C Every C2C Process Scorecard Should Include These 36 Key Metrics

During this webinar, Bryan DeGraw, Associate Principal and Global C2C Advisory Program Leader at The Hackett Group, will introduce the balanced scorecard approach to scorecard design.

Aligning AP and AR e-Invoicing Programs: The Critical Factors for Success. the 7 is colourful
Sep 18, 2024

P2P O2C Aligning AP and AR e-Invoicing Programs: 7 Critical Factors for Success

Explore the 7 critical success factors for aligning AP and AR e-invoicing programs. Learn about unified platforms, stakeholder engagement, effective communication, and staying compliant with evolving mandates.

Jul 19, 2023

O2C 10 Behaviours that Separate C2C Process Top Performers from Worst Performers

Looking at key performance metrics across the C2C process you will often be surprised by the huge gap that exists between a Median Performer and a Top Performer. Register for this webinar to hear Bryan DeGraw, from The Hackett Group share KPIs that separate the worst and top performers.

Banner reads: Credit Management: Key Goals, Performance and Best Practices
Sep 20, 2023

O2C Credit Management: Key Goals, Performance and Best Practices

Join our free webinar on Sept 20th with Bryan DeGraw, explore effective credit management strategies, lower bankruptcy risk, and reduce Average Days Delinquent by 8.4 days. Register now.

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Nov 29, 2023

O2C Best-in-Class Collections: Metrics, Strategies and Best Practices

In the current economic climate, minimizing your aging receivables is mission critical. Optimizing working capital is the goal and having cash tied up in your receivables process is damaging to your bottom line. Join by Bryan DeGraw of The Hackett Group for this exciting webinar.

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O2C Strategically and Effectively Employ AI and Machine Learning

Hear from Andrew Atkinson from Vp plc on how they effectively and strategically implemented AI to automate their Accounts Receivable, freeing up resources to focus on key initiatives and enable enterprise growth.

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O2C Accounts Receivable Moves to the Top of the CFO Agenda

A healthy cash flow is a top priority for a lot of businesses at the moment and finance executives are turning their attention to their AR process to try to shorten the cash conversion cycle. Download this Hackett Group guide for top tips on how to transform and streamline your AR department.

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O2C How World-Class Organizations Segment and Contact Customers in Order-to-Cash

World-Class organizations have a different approach to contacting customers and measuring performance. Traditional productivity metrics such as a low number of touch-points isn’t usually the main priority of world-leading Accounts Receivable and Order-to-Cash departments.

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O2C O2C Benchmarking Metrics and Best Practice Tips from The Hackett Group

Healthy cashflow is vital, especially right now. Evaluate how your AR department is doing today by downloading this white paper.

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O2C 100% No-Touch Cash Processing at Danone

Find out how Danone's AR department achieved 100% no-touch processing, a 95% increase in cash posting and a 75% increase in productivity.

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O2C Evaluating your O2C Automation Journey: Is it time for a service?

End-to-end automation is key to improving business performance, but it is not always clear which financial processes to automate and which technologies will perform best. Do not worry though - help is at hand with the Evaluating your O2C Automation Journey: Is it time for a service? e-book.

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O2C Death by a Thousand Paper Deductions: 21 Stats

When you think of non-trade deductions, you think of grunt work and heavy lifting. It’s not the fun part of Order to Cash. It’s a piece of O2C which is truly non-value adding. Writing off all your deductions (which would never happen) would cost companies millions a year. So, teams of five to 10 analysts are employed to investigate small to large amounts, often working on thousands of deductions at any given time. As long as the process is manual, the company is losing out because of the high cost of activity, the high write-off threshold, and the stall in working capital. This article looks at the numbers (some very alarming) related to manual deductions processing, and the more relaxing numbers achieved once you automate.

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P2P O2C Future of the Digital CFO

With the number of finance leaders responsible for their company’s digital agenda tripling over the last 5 years*, it’s time for CFOs to create a robust, future-proofed strategic financial roadmap. Find out the Future of the Digital CFO in this enlightening guide.

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O2C O2C Takes Charge at AstraZeneca

Order to Cash (O2C) is one of the most complicated journeys in any business. It crosses so many functions it’s incredibly difficult to appoint a single person to be responsible for its end-to-end performance. Just standardizing the processes within O2C is tricky.

O2C 6 Simple Strategies to Reduce DSO

All AR departments should be using Days Sales Outstanding (DSO) to measure their performance. Yet studies have show AR departments are hugely behind on their processes. Here are 6 actionable strategies to help AR leaders with their current DSO challenges you can read today.

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O2C Cash App Tool = Productivity Game Changer for The Chefs' Warehouse

A cost rationalization exercise in the treasury department at The Chefs' Warehouse highlighted banking fees as a major business financial burden. VP of Finance, Nelson Lopes, realized this was a perfect opportunity to shake up their Receivables process. Read the Case Study Now.

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