LUSH’s Journey to 90% Touchless Invoice Processing

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Sally Hardcastle
Mar 3, 2021

At the start of their automation journey, LUSH Fresh Handmade Cosmetics’ AP processes were very paper-based - only 57% were touchless. At month-end they were constantly chasing for lost invoices, and audits were incredibly stressful.

With plans to grow the business, it was obvious they wouldn’t be able to manage the additional work, unless they invested in automated invoice processing technology.

Watch this 3-minute video and discover how, with the help of MediusFlow, they have increased touchless processing to between 86% – 90%, boosting the teams’ morale and revolutionising the AP department.

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