Ten vendors were assessed on several critical solution capabilities including collections, customer invoicing, deductions & disputes, as well as wider factors including product innovation, strategy and efficiencies.
Leaders, based on their ability to Execute and the Completeness of Vision include HighRadius, SideTrade and FIS
Challenges, who also ranked highly on their ability to Execute include Esker and Serrala
Integrated invoice-to-cash applications use a single platform with automation and predictive capabilities to drive cash flow, improve collections and enhance the customer experience. CFOs can use this research to assess vendors that support the digital transformation of invoice-to-cash processes.
Gartner defines the integrated invoice-to-cash (I2C) applications market as cloud-based applications that enable CFOs to manage customer invoicing, collections, customer payments and cash applications within an integrated platform.
The core solutions of the integrated I2C application include:
Customer invoicing — This solution integrates invoice data from enterprise resource planning (ERP) systems and distributes it to the customer through various channels.
Collections — This solution provides the collections team with a single view of accounts receivable (AR) and automates collections actions, such as prioritizing calls and recording customer interactions.
Customer payments — This solution enables receipt of customer payments through multiple methods and provides secure payment gateways that comply with U.S. and global financial regulations.
Cash applications — This solution matches customer payments against the open invoices based on remittance information or predefined rules.
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