Earlier this year, we surveyed over 150 shared services professionals on how important customer satisfaction is to them. We wanted to investigate exactly what shared services organizations are doing to improve and underminde customer satisfaction levels.
From the fascinating results, we can now reveal that 80% of respondents rank improving customer satisfaction as in their top 3 priorities… yet only 3% rate themselves as providing excellent customer satisfaction.
Why is there such a gap, and what are the 3% doing that makes a difference?
Check out this fascinating infographic report to find out the answers.
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