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Measure and Improve the Strength of your Shared Services’ Foundation

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Sarah Fane
Head of Research, sharedserviceslink
May 9, 2017

Shared services are evolving faster than ever, partly because the community is leveraging best practice, and sharing lessons learned from each other. But is the growth built on solid foundations, or are we ignoring some basic architectural principles?

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sharedserviceslink and Triangular World conducted a survey with 60+ shared services professionals. We found that most organizations are investing heavily in improvements and automation, but are not always getting the basics right.

This report includes:

  • The 2 essential factors to improve the relationship between shared services and the business
  • The most popular strategies to measure performance and customer satisfaction in shared services, and what companies get wrong!
  • Top tips for shared services leaders to improve alignnment and communication
  • The 3 key elements of any shared services’ foundation

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