10 Behaviours that Separate C2C Process Top Performers from Worst Performers
Description
Looking at key performance metrics across the Customer-to-Cash (C2C) process you will often be surprised by the yawning gap that exists between a Median Performer (not even worst performer) and a Top Performer. Let’s examine a few examples here provided by leading Benchmarking firm The Hackett Group:
Order to Cash / Customer-to-Cash / Accounts Receivable KPIs
1 – Customer Billing Rework:
Top Performer: 1%
Median Performer: 3%
2 – Average Time to Apply Cash:
Top Performer: 1.0 days
Median Performer: 1.3 days
3 – Invoices that Result in AR Disputes:
Top Performer: 1%
Median Performer: 2%
Customer-to-Cash is also referred to as Order-to-Cash or the Accounts Receivable process.
We invite you to watch our webinar led by Bryan DeGraw, Associate Principal and Global C2C Advisory Program Leader, The Hackett Group, to understand:
- The Key Performance Metrics that separate the Worst and Top Performers
- 10 characteristics of Top Performers that drive the advantage in performance
- Steps you can take today to introduce the 10 positive characteristics into your C2C organization
Watch the presentation below:
Speakers
Bryan DeGraw
