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Best-in-Class Collections: Metrics, Strategies and Best Practices


In the current economic climate, minimizing your aging receivables is mission critical. Optimizing working capital is the goal and having cash tied up in your receivables process is damaging to your bottom line. The pressure is on for your collections team and many are feeling the strain.

On November 29th, I'll be joined by Bryan DeGraw, Associate Principal, Customer-to-Cash, Global Practice Leader, at The Hackett Group for the Best-in-Class Collections: Metrics, Strategies and Best Practices Webinar.

Hear Bryan share:

  • Common issues impacting collections
  • Why proactivity and customer segmentation are the cornerstones of effective and efficient collections management
  • How to design a customer-defined collections strategy
  • Dos and Don'ts for effective collection techniques

View the presentation below:


Bryan DeGraw

Bryan DeGraw

The Hackett Group
Susie West

Susie West

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