Coping Strategies for Complex Shared Services Work
Description
In the last three years, work has changed a lot. Not only are companies adapting to new working structures (working from home/managing hybrid working), but most shared services teams have taken on more work, and more complex work.
Many teams now find themselves struggling. Most shared services still apply manual practices when overseeing the “flow of work” through their organization. This is bearable when the team is small, growth is negligible, and the work is simple.
Shared services teams are not small, and their aim is to grow – with growth comes greater economies of scale. The hunger to grow and take on more is in the DNA of any shared services leader.
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