GBS SPECIAL: Coca-Cola Europacific Partners and GSK Discuss ServiceNow


Listen below as our panelists, Coca-Cola Europacific Partners and GSK focus on ServiceNow.

It's a common question in the shared services and GBS industry: What Problem Does ServiceNow Solve?

Is ServiceNow a workflow? A ticketing solution? A process mining tool? What are the benefits across business processes in IT, HR Service Delivery, Help Desk, Procurement and Finance?

Abhinav Sinha from GSK, and Tamsin Hoborough from Coca-Cola Europacific Partners will discuss:

  • Why they use ServiceNow in their organizations – the core issues they are looking to solve and the scope
  • Some of the functionality and features available in the solution that help optimize process and outcomes
  • Who owns ServiceNow within the business and why this is important
  • How resource-heavy installation was – were SIs involved and if so to what degree?
  • Did ServiceNow enabled transformation and if so, how?
  • Strengths and weaknesses of the tool
  • What our panellists would do differently, if given the time again


If you are running a single function SSO or a GBS, view this lively and highly informative discussion.

View or download the presentation below:


Abhinav Sinha

Abhinav Sinha

O2C GPO - System, Digital & Data at GSK
Tamsin Hoborough

Tamsin Hoborough

VP, Finance Shared Services at Coca-Cola EuroPacific Partners
Mark Labedz

Mark Labedz

FSC Workflows Marketing at ServiceNow
Susie West

Susie West

Founder and CEO at sharedserviceslink
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