GBS SPECIAL: Coca-Cola Europacific Partners and GSK Discuss ServiceNow

Listen below as our panelists, Coca-Cola Europacific Partners and GSK focus on ServiceNow.

It's a common question in the shared services and GBS industry: What Problem Does ServiceNow Solve?

Is ServiceNow a workflow? A ticketing solution? A process mining tool? What are the benefits across business processes in IT, HR Service Delivery, Help Desk, Procurement and Finance?

Abhinav Sinha from GSK, and Tamsin Hoborough from Coca-Cola Europacific Partners will discuss:

• Why they use ServiceNow in their organizations – the core issues they are looking to solve and the scope
• Some of the functionality and features available in the solution that help optimize process and outcomes
• Who owns ServiceNow within the business and why this is important
• How resource-heavy installation was – were SIs involved and if so to what degree?
• Did ServiceNow enabled transformation and if so, how?
• Strengths and weaknesses of the tool
• What our panellists would do differently, if given the time again

If you are running a single function SSO or a GBS, view this lively and highly informative discussion.

View or download the presentation below: