GBS Success: Everything You Need to Know About Customer Payment Behaviour

During economic wobbles, shared services prove their salt by optimising Working Capital.

I invite you to a webinar in which we will talk about the massive contributor in this machinery: Account Receivables (AR).

Sue Bracken, Global Finance Director, and Chris Gunning, Global Enablement Lead, FinOps, at NielsenIQ, will be sharing their lessons learned from modernising AR. Join us on Tuesday 10th December at 10.30 UK/11.30 CET to discover:

• The Journey to Transformation: how inconsistent processes and poor visibility were taking a toll and became drivers for change
• Unified Transformation Post-M&A: how NielsenIQ entities collaborated after a significant merger
• Understanding Customer Payment Behaviour: how Sue and Chris partnered with Sidetrade, an O2C SaaS platform and GenAI provider, to analyse payment behaviours at both macro and micro levels, assessing risk and predicting outcomes
• Streamlining Reporting: why traditional ERP reports are manual efforts, and how live data visuals provide significant advantages
• Enhanced Internal Customer Excellence: how AR transformation has improved collections and working capital management for the GBS
• Enriching the third E: How modernizing AR has enhanced NielsenIQ’s employee experience, helping GBS sustain and strengthen its positive work culture

If you are interested in upgrading your GBS or upgrading Accounts Receivables – and weaning yourselves off Excel or ERP reports – attend this webinar. Sue, Chris and Matt Hill from Sidetrade will be sharing tips, lessons learned, stats and wisdom, helping you take the bumps and knocks out of your own GBS journey.