EXL and sharedserviceslink have joined forces and conducted a study to ask: What is the difference between a global shared services operation and a GBS? And: is the change worth it?
This exclusive infographic report includes our crowdsourced definition of global business services, the 4 significant areas in which shared services and global business services differ, evidence of the higher value functions that global business services that sets them apart, and the 6 Guiding Principles to graduate to global business services.
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