Over the past few years, shared services and business operations have been increasingly embracing digital technologies and analytics. But are they realizing the expected benefits?
sharedserviceslink and Genpact conducted a survey examining whether digital technologies and analytics are transforming business operations. The results were revealing.
- There is a big emphasis on digital technologies and analytics. 71% of respondents have a high or extremely high focus on digital technologies, and 64% on analytics.
- Interest has grown significantly in the past year, particularly in automation technology and analytics
- However only 35% feel they have seen the expected benefits from digital technology and only 25% from analytics.
The key reason for not realizing the expected benefits is that many organizations do not align technology and analytics with their business outcomes. Without an effective and up-to-date strategy, they are held back by legacy systems and poor integration.
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