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Published: 2022-07-20 14:22:27

RPA and AI: Living up to the Hype?


Robotic Process Automation and Artificial Intelligence have promised great things for finance, but are they living up to the hype, so far?

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You may be familiar with the Gartner Hype Cycle which is a graphic of a curve that shows a common pattern that arises with each new technology. Hype creates inflated expectations, followed by some disillusionment and ultimately a  "plateau of productivity".

We want to better understand how shared services are leveraging AI and RPA.