4 Steps to Ensure you have a World Class Digital Transformation Strategy

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Sally Hardcastle
Senior Researcher, sharedserviceslink
Mar 19, 2020

There is no doubt we have moved away from the early days of simple cost-saving SSOs and into a complex landscape, forcing us to re-evaluate our approach towards our people, the organization, technology and data. According to the Hackett Group, one of the main traits that separates a ‘world class GBS’ from the others is their digital transformation strategy and technological capabilities. 

“Effective deployment of emerging digital technologies is the battlefield for competitive differentiation.” *

But with so many options on the table, where do you even start? That’s where we come in. We’ve pulled together some key guides from the experts to help you navigate this tricky terrain:

• Are you a World-Class GBS Organization?  Find out in this Hackett Group report
• The Forrester Guide to saving over $6M by Implementing Business Transformation Technology
• See the winners of the Gartner Peer Insights Customer Choice Awards for Business Transformation Technology. (Do you agree with the results?)
• Find out Hackett’s top tips for addressing the GBS Digital Skills Challenge


*The Hackett Group, 2020

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