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Published: May 6, 2020

Hackett’s Guide to Becoming a World-Class GBS

Global Business Services Benchmarking/KPIs Talent Customer Satisfaction Transformation Continuous Improvement RPA Automation Machine Learning/Artificial Intelligence Data Management
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Sally Hardcastle

Senior Researcher, sharedserviceslink

May 6, 2020

The Hackett Group have identified 10 characteristics that are found in world-class GBS organisations which are central to developing significant capabilities, including customer-centricity, the successful use of digital tools and technologies, and talent management.

Download this White Paper to find out:

  • What the 10 characteristics of a world-class GBS are
  • The advantages of being a world-class organisation
  • How you can become ‘world-class’
Download the PDF
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