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TALENT

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Shared Services Talent Becoming a Talent Incubator

Joost van Daelen, Director GBS Service Excellence and Maayke van Houdt, HR Director at AkzoNobel, have a focus to mature the GBS organisation after the transition of activities into the GBS Centers. The challenge for GBS at AkzoNobel is to up the level from transitioned services to delivering increased value. Maayke and Joost recognise that a successful GBS requires a wealth of talent with a wide cross section of skills to drive its success.

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Shared Services Talent Nurturing People, Talent and Culture, Embracing Digital Transformation, Building Capabilities and Accelerating Performance

Coca-Cola European Partners (CCEP) shared services is rocketing towards the future - focusing on nurturing people, talent & culture, building capabilities and are moving towards an integrated shared services that goes beyond finance. Formed in a 3-way merger, CCEP has completed integration and is now undertaking a major digital transformation.

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Talent Virtual Workforce Leveraging a Virtual Workforce in Shared Services

It’s time to start to look more strategically about what this means for the workforce and how to leverage a more virtual workforce.

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Global Business Services Benchmarking/KPIs Hackett’s Guide to Becoming a World-Class GBS

Find out what 10 characteristics are found in world-class GBS organisations by downloading this Hackett White Paper.

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Talent Global Business Services Let Hackett Help You Win the GBS Digital Skills Challenge

One of the prerequisites for a successful modern GBS is the ability to hire, train and retain staff with the necessary skills to ensure you are evolving to meet new challenges and driving value back into the business.

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Talent Staffing Talent Development for the 21st Century

Today, our workforce is ever-alert to new job opportunities, with different benefits at their fingertips.

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RPA Talent Building the Human and Robotic Workforce at Tarmac

For Tarmac, a British building materials company, there is no question that their captive SSO is 100% people-first.

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RPA Talent The European Shared Services Leaders Summit 2018 Top Ten Takeaways

Susie West recaps her Top 10 Takeaways from Day One of The European Shared Services Leaders'Summit. 

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Staffing Talent Solving the Talent Gap in Shared Services

This presentation outlines some initiatives that we think will help solve the shared services recruitment challenges.

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Customer Satisfaction SAP Let’s Talk About Customer and Employee Satisfaction

For an SSO, continuing to improve the customer experience is a must especially at a time when talent is becoming harder to find and retain.

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SSO Journey/Set Up/Location Strategy Citi Service Center Celebrates 10 Years in Costa Rica and Announces New Jobs

As part of its growth strategy in Costa Rica, Citi announced that it hopes to continue generating more employment opportunities. This news was communicated during the celebrations of the tenth anniversary of the Shared Service Center, better known as Citi Service Center (CSC), which operates in La Ribera de Belén, Costa Rica, where it provides services to other Citi offices worldwide.

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SSO Journey/Set Up/Location Talent 7 Key Insights into LATAM by Deloitte

I recently had the opportunity to interview Kort Syverson of Deloitte about the opportunities that LATAM is offering the shared services industry. He shared his insight into the growth of LATAM as a strategic location and some thoughts as to why companies are benefitting greatly from setting up SSCs across LATAM.

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RPA Cloud Highlights from Deloitte's 2017 Shared Services Conference

Deloitte recently hosted it's 2017 Shared Services Conference in Vienna.

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Talent SSO Journey/Set Up/Location US to Lose 700k BPO Jobs by 2022

Automation, particularly finance automation technology, is poised to take the jobs of hundreds of thousands of people in the next 5 years. According to AT Kearney’s 2017 Global Services Location Index, the US will be hit particularly hard. The report predict the US will lose 702,000 Business Process Outsourcing Jobs by 2022.

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Talent Leadership/Governance Generation Next: Managing Talent in Shared Services

Today's young professionals in finance shared services have as much ambitions to progress within the organisation than any ACCA member or student polled for Generation Next, the largest global survey of young finance professionals' career aspirations and work preferences.

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Talent Leadership/Governance Global Talent Management and Retention for Shared Service Organisations

What are some of the challenges that SSOs are facing when it comes to recruitment and retention?

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Talent Continuous Improvement 3 Valuable Insights from Shared Service Leaders

The 2017 European Shared Services Leaders’ Summit came to a close this month with 120 shared services leaders in attendance. There was a whole host of new case studies and knowledge around Talent, Continuous Improvement, Customer Satisfaction and Innovation.

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Talent The SSC Becomes the Recruiter

How are shared services capitalizing on recruitment opportunities both internally and externally?

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Talent Finance Professional Accountants - The Future: Generation Next

This report forms part of ACCA’s research into the future of accountancy, the drivers of change in the profession and the skills that will be most needed in the future.

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Talent The Future of Talent in Shared Services

Presented at the 10th Annual European Shared Services Leaders' Summit, Pauline Schu, Professional Insights Manager at ACCA (the Association Of Chartered Certified Accountants) shares her insight of a survey conducted which concluded that taking up a role in finance shared services is no longer viewed as career limiting.

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Leadership/Governance Strategy Shared Services Leaders' Summit 2017 - Opening Presentation

Presented at the 10th Annual European Shared Services Leaders' Summit, Susie West,  Founder & CEO of sharedserviceslink kicks off the summit with a series of insights and results gathered by her and the sharedserviceslink team during the build-up of the event.

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Talent Finance Shared Services Creating “Talent”

Presented at the 10th Annual European Shared Services Leaders' Summit, Colin Glynn, Director of Finance Services at Rolls-Royce shares his insight on how the organisation created a new recruitment strategy in order to tackle the challenges of talent management.

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HR Talent 10 Quick Tips About Talent Acquisition

Three quarters of HR is concerned that the talent shortage will threaten the future of their businesses according to the latest survey on the skills deficit. The report also found that only 10% of HR leaders believe their talent acquisition strategies are ‘strategic and optimised’. If you’re new to talent acquisition or simply want to boost the success of your hiring process, here are our ten tips.

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HR Talent BT's Transformation Journey and Learning & Development within Shared Services

This presentation from Simon Cunniffe, HR Shared Services Director at British Telecoms, details how BT created a Skills Development programme in their HR Shared Services, to create value via credible career pathways.

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HR Talent How to Crack the 7 Relationships Vital to a Shared Services Organization's Success

Listen in to this insightful webinar as Susie West, CEO sharedserviceslink and Jamie Lyon, Head of Corporate Sector, ACCA explore the 7 'relationships' in the world of shared services that you need to work. Find out what they are and how to successfully affect and manage them. Access the Slides now.

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Global Business Services Continuous Improvement Finance Operations And The Journey to World Class Performance - The Shell Story

This webinar looks at what Shell is doing in their finance operation in the context of their mobilization to world class performance and global business services.

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HR Talent How to Successfully Recruit and Retain Data Analytic Gurus to Take Your Shared Services to The Next Level

It’s no secret that the topic of talent is a hot one. It underlies conversations among dozens of executives, and has been growing in importance as we understand the enormous impact that Analytics will have on our future in shared services.

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HR Talent 2 Tips For Shared Services Talent in China And Where to Find it

It’s interesting to hear how many shared services organizations are setting up domestic shared services in China. Especially manufacturing organizations.

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Talent HR ACCA Reveals 7 Trends on Talent in Finance Shared Services

ACCA has written a report on trends that they see affecting and developing talent and recruitment choices in the future. Contributors to the report include Deborah Kops - Sourcing Change, Peter Moller - Deloitte, and John Ashworth - Pearson.

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Talent HR Is Good Enough Really Good Enough?

Why does talent so often get the short end of the stick, so to speak, when it comes to establishing and managing outsourcing relationships? Shedding new light on this “talent paradox” is the focus of new research from Horses for Sources (HfS), the results of which confirm that outsourcing initiatives only deliver sustainable value when enterprises and their outsourcing providers invest in developing the talent that actually fuels the performance of their outsourced functions and processes. Two-thirds of enterprise outsourcing buyers revealed that they were struggling to achieve any genuine business value beyond mere cost reduction and efficiency.

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HR Talent Embed Continuous Improvement in the DNA of your Shared Services Staff

Susie West, CEO sharedserviceslink.com recently interviewed Sally Fisher, Partner at Deloitte, on various aspects of talent within an SSO.

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HR Talent Successfully Motivate SSO staff When Moving to Outsourcing And How to Best Manage The Difference Between The Cultures of The SSO and BPO

Most shared services directors know that the realization of their shared services dream relies on quality of people in their SSO. Susie West, CEO sharedserviceslink.com recently interviewed Sally Fisher, Partner at Deloitte, on various aspects of talent within an SSO.

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HR Talent People Leadership in Shared Services and how to Develop Leaders

Most shared services directors know that the realization of their shared services dream relies on quality of people in their SSO. Susie West, CEO sharedserviceslink.com recently interviewed Sally Fisher, Partner at Deloitte, on various aspects of talent within an SSO.

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Talent HR How SSOs Are Changing Their Approach to Talent

Most shared services directors know that the realization of their shared services dream relies on quality of people in their SSO. Susie West, CEO sharedserviceslink.com recently interviewed Sally Fisher, Partner at Deloitte, on various aspects of talent within an SSO.

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HR Talent John Terracciano on Talent for Finance Shared Services

John Terracciano, Finance Director at DSM discusses talent requirements for finance shared services. John was a delegate at the sharedserviceslink.com Summit for Leaders in Finance Shared Services.