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Putting the P in RPA

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Sally Hardcastle
Senior Researcher, sharedserviceslink
2020/04/01

We’ve all heard it a lot: RPA is the future – saving us time and money, increasing efficiency and freeing up our staff for more value-adding work. But how many of us have achieved this nirvana? Sadly, not many. Part of the problem is our processes, or more to the point, the processes we are trying to automate.

RPA works brilliantly with repetitive tasks based on specific rules; if you put a process with too many decision points in scope or, worse, a broken process, the consequences can be disastrous. But, many of us are doing just that. A recent sharedserviceslink poll said 62% of SSOs applied RPA to broken processes.

So, what to do? One clear answer is to implement Business Process Modelling – optimizing and simplifying your processes BEFORE automating. Organizations that embrace a process-orientated culture will see the biggest rewards from RPA.

Download this white paper and find out:

  • How to choose the RIGHT processes for automating by following the golden rules
  • How to avoid the massive mistakes some companies have made when automating processes that should never have been automated, including a case study of a financial institution that lost millions of dollars in minutes from a human error in configuration
  • How BPM is helping companies lay a solid foundation on which to build RPA

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