Shared-service organizations (SSOs) are about to get a digital upgrade. For decades, SSOs have empowered enterprises to generate efficiencies of scale, reduce processing costs and cycle times, and increase the quality and accuracy of services. By combining transaction functions such as HR, finance, procurement, IT and legal into a consolidated service hub for the entire company, SSOs have delivered significant business value.
But this is not the end of the journey - due to advances in automation and digitization, SSOs have the unique opportunity to expand their scope, integrating increasingly more knowledge-based processes alongside transactional processes, and folding more functions into SSOs. On top of that, Robotic Process Automation (RPA) has become a core tool for SSOs, shifting their value proposition from labor arbitrage to technology that seamlessly connects manual and automatic activities.
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