Over 70% of companies cite Days Sales Outstanding (DSO) reduction and increase in dollars collected as major motivations behind Accounts Receivable (AR) outsourcing, according to a recent survey.
The survey, which explores the developing drivers behind outsourcing AR management and provider evaluation, demonstrates that organizations want more than just a third-party provider. They want a partner and specialist that can offer operational insights and improvements beyond cost reduction. The survey’s key findings include:
• 67% of companies cite customer experience as their top concern in outsourcing
• 41% expect outsourcing to improve the overall AR process
• 70% identify improved cash flow as an expected outcome
The report examines the ways in which suppliers will need to step up their services to meet these demands.
In the report, EXL, a process solutions company, and SunGard, a financial software and solutions provider, offer insight into the major challenges clients face with their current business service provider, with 44% of respondents citing poor visibility/communication as their biggest issue.
Download the report to discover how buyer demand is shaping the future of AR Management outsourcing.
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